When I try to access my account management, I get the error, "You do not have permission to view this page or perform this action." This error also occurs when I attempt to open a ticket for middleman support, (I purchased something for $125 and now the middleman won't respond.) I was wondering why this restriction on my account exists and what I can do to fix it.
Automated Response Thank you for submitting a support ticket with the general support (non middleman support) department. Please note that this support doesn't handle middleman/playerup purchases/orders/payments as you'll need to contact the middleman department directly here regarding this. Your ticket won't be redirected so please make sure to open a new ticket with the correct department. Assuming this is a general support inquiry, an agent will assist you shortly. Meanwhile while waiting, you can also get help or find your answer here: Regular Support For all non-middleman help related questions, please follow these instructions: 1). View the Guides Section for all commonly asked questions 2). View our Knowledge Base for all other commonly asked questions 3). If these sections above don't answer your question, please submit a Help Ticket here. 4). You can contact an agent or moderator directly using the chat system. Disputes If you believe someone has possibly scammed/frauded you, please Open A Dispute Form (takes 2 minutes). Filing a report will then provide us the necessary information to take action against the individual and assist you at resolving the dispute. .
The reason your account is marked high risk / in lockdown restricted mode is due to that you opened multiple PlayerUp Accounts and/or the use of VPNs. https://www.playerup.com/threads/guide-high-risk-accounts.1294256/ https://www.playerup.com/support-ti...ership-opening-multiple-playerup-accounts.50/ https://www.playerup.com/support-tickets/knowledge-base/are-vpn-proxy-proxies-allowed.79/ This issue has now been fixed.
