I made a purchase back of September of last year. The account was already sold, no problem. I was credited $250 into my playerup account... again no problem. I ended up asking for a payout to my paypal account back of September of last year. (2019) I thought nothing of it..... again no problem. Fast forward to May and I noticed my ticket was still open? I didn't see a way to "update" besides posting a reply so I opened another ticket in May. No response besides the automated response. I look today and the credits are still sitting there. I open another ticket today. Now I don't expect the money to be sent back to my account right away but I think at this point I have shown extraordinary patience. I am asking for assistance in getting this resolved. I would greatly appreciate it if I can get a response and a status on how long this will take. Thanks
Yes your original payment cannot be refunded which is why your cashout is not processing. How Does Cashing Out Credits Work The credits system allows members to buy and cashout credits. Members that decide to cashout their credits must enter their original payment e-mail they used when originally buying credits. Since the credits system is fully automated, if the information isn't the same then the automated cashout will fail to process your cashout. Credits can only be refunded back using the original payment you used to buy these credits.
As a result, we have moved your $250 Credits to your $250 Middleman Wallet https://www.playerup.com/threads/guide-how-to-cashout-your-middleman-balance.3739322/ Please cashout this way. Only way we can do this is manually pay you out.
