Closed Ticket - Resolved Issue

Discussion in 'Help - Find Support Answers' started by EvanC4353, 3/21/20.

Thread Status:
Not open for further replies.
  1. EvanC4353

    EvanC4353
    Expand Collapse
    Verified Status: This user has completed basic background and ID verification

    Offline
    Joined:
    1/1/19
    Posts:
    29
    Likes Received:
    1
    I cancelled my order several days ago and my cancellation is still pending. So far I've received no response from the website, I am wondering what's happening right now.
     
    #1 EvanC4353, 3/21/20
    • This user is inactive. Hasn't logged into their account in over 60 days.
  2. Middleman

    Middleman
    Expand Collapse
    Moderator Status (Staff): This account handles all middleman support tickets Middleman Status (Staff): This account handles all middleman transactions

    Online
    Joined:
    1/1/14
    Posts:
    68,699
    Likes Received:
    2,980
    Automated Response​

    Step 1: Go To Your 3 Way Conversation Ticket
    If in event you need to cancel your order, please go to your 3 Way Conversation Ticket.

    Step 2: Change Order Status To Cancelled
    In the upper right corner, click Change Order Status (Blue Icon) and select Buyer - Cancel Order. If you don't have a 3 way conversation ticket yet, post in your pre middleman order startup ticket that you wish to cancel your order.

    Step 3: Wait For Agent To Approve Cancellation
    Wait for Middleman to process your cancellation. Once your cancellation has been processed, Middleman will post specific details on your cancellation inside your private and 3 way conversation ticket.

    For more information on how to cancel your order., please go here.
     
    #2 Middleman, 3/21/20
  3. Middleman

    Middleman
    Expand Collapse
    Moderator Status (Staff): This account handles all middleman support tickets Middleman Status (Staff): This account handles all middleman transactions

    Online
    Joined:
    1/1/14
    Posts:
    68,699
    Likes Received:
    2,980
    Checking on this for you.
     
    #3 Middleman, 3/21/20
  4. Middleman

    Middleman
    Expand Collapse
    Moderator Status (Staff): This account handles all middleman support tickets Middleman Status (Staff): This account handles all middleman transactions

    Online
    Joined:
    1/1/14
    Posts:
    68,699
    Likes Received:
    2,980


    Why was this opened exactly?
     
    #4 Middleman, 3/21/20
  5. Middleman

    Middleman
    Expand Collapse
    Moderator Status (Staff): This account handles all middleman support tickets Middleman Status (Staff): This account handles all middleman transactions

    Online
    Joined:
    1/1/14
    Posts:
    68,699
    Likes Received:
    2,980
    Expedited this but you have to clear up that issue on epic. Have to wait until you get back online.
     
    #5 Middleman, 3/21/20
  6. OP
    OP
    EvanC4353

    EvanC4353
    Expand Collapse
    Verified Status: This user has completed basic background and ID verification

    Offline
    Joined:
    1/1/19
    Posts:
    29
    Likes Received:
    1
    Because I didn't receive any response for my cancellation request for five days.
     
    #6 EvanC4353, 3/21/20
    • This user is inactive. Hasn't logged into their account in over 60 days.
  7. Middleman

    Middleman
    Expand Collapse
    Moderator Status (Staff): This account handles all middleman support tickets Middleman Status (Staff): This account handles all middleman transactions

    Online
    Joined:
    1/1/14
    Posts:
    68,699
    Likes Received:
    2,980
    Yes it does appear your refund was still pending for some reason. Not 100% sure why the seller listed this item for sale but we have marked all his sold so this doesn't happen again.

    Order is cancelled. Just waiting how we can resolve this before it's officially cancelled and refunded.
     
    #7 Middleman, 3/21/20
  8. Middleman

    Middleman
    Expand Collapse
    Moderator Status (Staff): This account handles all middleman support tickets Middleman Status (Staff): This account handles all middleman transactions

    Online
    Joined:
    1/1/14
    Posts:
    68,699
    Likes Received:
    2,980
    Go ahead and edit these posts as resolved and then we'll get this expedited for you.
     
    #8 Middleman, 3/21/20
  9. Middleman

    Middleman
    Expand Collapse
    Moderator Status (Staff): This account handles all middleman support tickets Middleman Status (Staff): This account handles all middleman transactions

    Online
    Joined:
    1/1/14
    Posts:
    68,699
    Likes Received:
    2,980
    #9 Middleman, 3/21/20
  10. OP
    OP
    EvanC4353

    EvanC4353
    Expand Collapse
    Verified Status: This user has completed basic background and ID verification

    Offline
    Joined:
    1/1/19
    Posts:
    29
    Likes Received:
    1
    Okay, thanks. I edited the post as resolved.
     
    #10 EvanC4353, 3/21/20
    • This user is inactive. Hasn't logged into their account in over 60 days.
  11. Middleman

    Middleman
    Expand Collapse
    Moderator Status (Staff): This account handles all middleman support tickets Middleman Status (Staff): This account handles all middleman transactions

    Online
    Joined:
    1/1/14
    Posts:
    68,699
    Likes Received:
    2,980
    Can you remove everything and just post resolved?
     
    #11 Middleman, 3/21/20
  12. OP
    OP
    EvanC4353

    EvanC4353
    Expand Collapse
    Verified Status: This user has completed basic background and ID verification

    Offline
    Joined:
    1/1/19
    Posts:
    29
    Likes Received:
    1
    I can't remove the posts, but I remove the issue I posted.
     
    #12 EvanC4353, 3/21/20
    • This user is inactive. Hasn't logged into their account in over 60 days.
  13. Middleman

    Middleman
    Expand Collapse
    Moderator Status (Staff): This account handles all middleman support tickets Middleman Status (Staff): This account handles all middleman transactions

    Online
    Joined:
    1/1/14
    Posts:
    68,699
    Likes Received:
    2,980
    #13 Middleman, 3/21/20
  14. OP
    OP
    EvanC4353

    EvanC4353
    Expand Collapse
    Verified Status: This user has completed basic background and ID verification

    Offline
    Joined:
    1/1/19
    Posts:
    29
    Likes Received:
    1
    Thank you. Will my refund go back to my Paypal account or PlayerUp account?
     
    #14 EvanC4353, 3/21/20
    • This user is inactive. Hasn't logged into their account in over 60 days.
  15. Middleman

    Middleman
    Expand Collapse
    Moderator Status (Staff): This account handles all middleman support tickets Middleman Status (Staff): This account handles all middleman transactions

    Online
    Joined:
    1/1/14
    Posts:
    68,699
    Likes Received:
    2,980
    PayPal. This was already refunded automatically.
     
    #15 Middleman, 3/21/20
  16. OP
    OP
    EvanC4353

    EvanC4353
    Expand Collapse
    Verified Status: This user has completed basic background and ID verification

    Offline
    Joined:
    1/1/19
    Posts:
    29
    Likes Received:
    1
    Okay, thank you so much.
     
    #16 EvanC4353, 3/21/20
    • This user is inactive. Hasn't logged into their account in over 60 days.
  17. Help

    Help
    Expand Collapse
    Community Moderator

    Offline
    Joined:
    6/25/19
    Posts:
    28,028
    Likes Received:
    568
    Resolved.
     
    #17 Help, 3/26/20
    • This user is inactive. Hasn't logged into their account in over 60 days.
(You must log in or sign up to post here.)
Thread Status:
Not open for further replies.