Cant recieve money from Playerup

Discussion in 'Help - Find Support Answers' started by BestChance, 4/18/20.

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  1. BestChance

    BestChance
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    I am seller, I sold my acc 23.03.2020. All ok with the deal. PlayerUp received my money from buyer and buyer received my acc. Until now PlayerUp did not transfer my money to me. Today 18.04.2020. I start withdraw money from PlayerUp MM wallet 23.03.2020 and did not received them. Today I received notification – Transfer completed, sent to MM wallet – but I don’t have money on Paypal ore Yandex where I withdraw my money. Also I don’t have money on MM wallet. Pls help me and return my money!

    https://www.playerup.com/conversations/middleman-wallet-balance-cashout-pending.1512963/
     
    #1 BestChance, 4/18/20
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  2. smoky268

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    I also keep waiting for my money to be paid for more than 1 month and I'm going to arrive in 2 months .....
     
    #2 smoky268, 4/18/20
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  3. Forcedinduction

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    So when you sell something, the money is sent to your players up account. The top right of the screen you will need to use the cash out option.
     
    #3 Forcedinduction, 4/18/20
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  4. OP
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    BestChance

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    Of course, i made cashout from my Playerup wallet 23.03.2020 to my PayPal and Yandex wallet, but until now i dont recieve money, pls help!
    Payment Scheduled

    Middleman Wallet Balance = $130.50
    Processing Fee = $0.00
    Total Sent = $130.50
    Total Fees You'll Be Charged By Payment Merchant = N/A
    Payment Service Used = Paypal
    Payment Email Address = [email protected]
    Payment Details:

    Your transaction is now officially complete. Your payment has been successfully scheduled to be sent and it will appear in your Account within an estimated 1-96 hours.

    If you have any questions regarding your cashout or payment status, post them in this ticket. Please don't open new tickets regarding your cashout. Positive Feedback will be submitted to your account shortly if it hasn't already been submitted. Thank you again for remaining patient with us during this account transfer process.
    Middleman, 3/27/20

    I withdraw money 3/27/20, estimated time 1-96 hours. Today 4/19/20, passed 552 hour. Where is my money?
     
    #4 BestChance, 4/18/20
    Last edited: 4/18/20
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  5. Forcedinduction

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    I know I had a delay with my cashout going to PayPal. You might have to change your cash out selection.
    @Middleman can you please assist.
     
    #5 Forcedinduction, 4/18/20
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  6. OP
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    BestChance

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    I withdraw money 3/27/20, estimated time 1-96 hours. Today 4/19/20, passed 552 hour. Where is my money? Today I received notification – Transfer completed, sent to MM wallet – but I don’t have money on Paypal ore Yandex where I withdraw my money. Also I don’t have money on MM wallet. Pls help me and return my money!
     
    #6 BestChance, 4/18/20
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  7. OP
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    BestChance

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    Is it ok that i have system notification that transfers complited but i dont recieve any money?
    1130000000820691133 Yandex (yandex.com) [email protected] 3/27/20 Completed: Sent To MM Wallet
    [​IMG] 1130000000820691133 PayPal (paypal.com) [email protected] 3/24/20 Completed: Sent To MM Wallet
    [​IMG] 1130000000820691133 3/23/20 Completed: Sent To MM Wallet
    [​IMG] 1130000000820691133 3/23/20 Completed: Sent To MM Wallet
     
    #7 BestChance, 4/18/20
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  8. Baylor554

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    During this whole Corona pandemic everything is getting delayed, give it a few days and if not then try to get mm to respond again
     
    #8 Baylor554, 4/18/20
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  9. OP
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    BestChance

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    This is not delay, i recieved system notification that transfers completed, but i did not recieve money on my PayPal Yandex wallets, also i did not recieve my money back to my PlayerUp MM wallet. I have O balance on my MM wallet.
     
    #9 BestChance, 4/18/20
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  10. Baylor554

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    That's what a delay is
     
    #10 Baylor554, 4/18/20
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  11. Rolan

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    MOD, Platinum Seller & offers Broker/Pilot Service
    Premium Status: This user has a Premier Sellers Account Verified Status: This user has completed basic background and ID verification Devoted Status: This user is a devoted member who helps other members Platinum Status: This user has successfully completed 125+ middleman transactions Moderator Status (Non Employee): This account handles basic community support inquiries

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    This was just a delayed update on your payment request status.

    If you are still using PayPal for this cashout https://www.playerup.com/conversations/middleman-wallet-balance-cashout-pending.1512963/ please do change and update it by simply replying in that ticket with your new payment method.
     
    #11 Rolan, 4/19/20
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  12. Help

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    #12 Help, 4/21/20
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