Cancellation of order

Hi why isn't there any customer support or middleman assistance for the cancellation of my order which is this transaction id:
1130000000817849278

 

To process a cancellation/refund request...
#1 How To Cancel / Refund A Middleman Order | PlayerUp Accounts Marketplace. Player 2 Player Secure Platform.
#2 http://www.playerup.com/forms/cashout-your-credits.6/respond (after your money has been refunded to you in the form of Credits)

Wait For Agent To Approve Cancellation
Wait for Middleman to process your cancellation. Once your cancellation has been processed, Middleman will post specific details on your cancellation inside your private and 3 way conversation ticket.

 

The message below is for general information, not specifically for your order alone.

Your actual credit/debit card payment should show as processing/pending on your online credit/debit card summary statement . Please note that it typically takes around 1 to 10 business days for that processing/pending hold to be removed from your account entirely and this cannot be sped up as it's your bank and safecharge that has to process this cancellation. On our end we have already voided the charge so our part involved in this cancellation of this payment has now been completed.

Please note that one of the benefits of using PlayerUp Middleman Services and paying by direct credit card is we will NOT charge you until the seller delivers giving you the comfort of knowing that you don't owe your bank any money until the transaction is officially complete. If in event the seller fails to deliver like they have in your case, then the authorization (pending/processing) charge you see on your online summary statement currently will be removed shortly afterwards.

The next step now is we will allow the charge you made to void and you should receive 100.00% of the funds you sent us removed from your credit card in the upcoming days.