I have requested payment for an order that I (wrongfully) thought was complete. The payment was held as 'Duplicate submission.' The order should be complete now since the buyer and I have confirmed delivery. I was asked by the Middleman to re-request payment, and I did. But the previous 'Duplicate submission' request has changed to 'Completed: sent to MM Wallet,' however, I have received nothing (in my MM balance or in my payment method). The order is still not complete and I get no reply or update from Middleman. Any help would be appreciated.
Hello, We received your middleman support ticket. Please note we are EXTREMELY backed up on replies right now. This is now a PENDING ticket and an agent will respond to and resolve this issue shortly. Please accept our apologies for the lack of communication/delays on our replies here. Meanwhile if this issue has already been RESOLVED, we would kindly ask if you could update this ticket stating it has been so we can process these backed up tickets quickly. Thank you!
