Hello, I bought a method from here for refing refurbisched iphone from AE. The method is was the following: 1. Say that iphone wasnt turning on 2. They will offer to replace - refuse and say you`d take it at a service in your city 3. You answer in 5 days saying you took it there and they told you they don`t want to repair it because its a blacklisted one This is what I did: I told them its not turning on and as a proof I sent a video showing that the phone cant turn on and isnt charging. They refunded me $35 to buy a new charger... After this I made a dispute appeal saying it didnt work even after the charger and I took it to a service. They told me its blacklisted and dont want to repair it. I think that AE didnt even read the reason I wrote and answered the same - not enough evidence, partially refund is ok. After this since end of August until the last week I contacted the customer service around 40 times. After the dispute appeal was closed I couldnt open a new one, so I had to ask them to open one. I can say they all are fuckin stupid. First the support didnt even made an appeal for me. After this the support didn`t write the right reason. I explain for 10 minutes how the phone is blacklisted. They say they`d help. I ask - "Ok, what did you write as a reason for my dispute appeal?" They say "wants full refund". WTF?! After this, when I get a support to write the right reason I get an answer from the higher team saying they need evidence that its blacklisted - they want a screenshot showing the blacklisted imei and a photo of the screen of the phone showing the message "locked phone". Well, they obviously didnt read that the service didnt want to repair the phone and its still not turning on, so I went with their idea and played it like the phone is now turning on. I sent both evidences they wanted. After this I get the answer "Evidence not enough". I was shocked! They want exactly these 2 evidences - I provide them and they say it wasnt enough... After contacting the customer support once more they told me - "Friend, I`m very sorry, I don`t know why, I`ll open an appeal for you". But this was going to be my 20th dispute appeal from them, which is obviously ******* useless. When asking how could they ask for something, receive it and say its not enough, customer support kept answering they didnt know. Well... Is my order still doable after I was once refunded once for it partially to buy a new charger only? 1. I be grateful if I get some real tips. 2. I`d pay if someone gets that refund for me, because honestly, I contacted them for 30-40 times and they dont ******* do anything to help. If I had this problem for real I was going to be doomed, because the evidence that I sent them was really well made. Thanks in advance!
