How to Report a Dispute Please fill out all 9 questions below. You must provide proof or your claim cannot be validated. 1. Date Dispute Happened Oct 21, 2020 2. Are You The Buyer or Seller I'm the Seller 3. Total Transaction Value $257.5 USD 4. Other Parties Username Jamey lee 5. Method Used To Pay or Receive Payment Middleman (Transaction ID: 922216007) 6. Other Parties Email Addresses - 7. Other Parties Payment Email Address - 8. Other Parties Messenger Username Discord: Jamey Leeee#8162 9. Provide All Chat Logs and Additional Information Below It's all goes well at first, the 3 way conversation began on Oct 16, 2020. I delivered the account + small account bonus. Then on Wednesday, Oct21, 2020. Middleman tagging the other party asking why he disputing the sellers payment in Paypal. Sniffing, something wrong, I asked my friend who still playing the game to help me contacting the buyer. It's obvious that the buyer trying to exploiting the payment system by disputing it via Paypal. He said he wants to return the account, but this is not impossible and NOT FAIR for me so I will refuse. The reason I won't accept is: 1. He already use the account for almost 1 week, and already using resources which is the selling points that I offered. 2. He already recharge, this means he can claim back the account later by showing his in game purchase details after returning the account. I sell the account because I want to quit, and of course I won't recharge anymore just to get some purchase history. 3. He didn't try to return the account from Playerup site from the start. 4. He didn't open Playerup and didn't replying to Middleman calls. While the buyer playing happily, I'm waiting here with frustration. Tbh this is my first transaction using Playerup. I don't know how these things works. My questions to middleman in that 3 way conversation and ticket never get answered. Several things that I want to know is: 1. Will I get my money? 2. How long it gonna takes? I assumed since the money already goes to Playerup, I can get it later after investigation done. But how long it gonna takes? It's almost a week with no reply from the buyer in this site. As we can see, the buyer didn't replying on Discord anymore. And It's really clear that he tried to cheat both the money and account.
Still no update. Anyone can help me abt this? I just need to know, how long it takes for middleman to investigate a transaction? I've been waiting for 2 weeks now. =( Is this how Playerup works? It's really disappointing tbh. I can say this because I already tried to contact middleman on that 3 way conversation, ticket, and private with middleman, but no reply at all. =(
@Middleman is already trying to fix this as you can see from their message in your 3-way ticket. Please remain patient.
@Noctisxx thank you @Help thanks for the reply. I just need an answer from Playerup side, since it looks like you guys didn't really care at all. But now since you already answering. I will remain patient.
Hey this is quite interesting and I'm new to selling accounts. If they give you your account back how will they be able to get it back can you please explain. You don't have to tell me I just am very interested.
@ClassifieDna this is not the proper place for this question. You can message me directly or just open a support ticket and we will answer your question there.
Frozenkyo This is partially resolved. I messaged you here. Waiting for your reply - https://www.playerup.com/conversations/dispute-with-buyer.1925173/
