Resolved Billing Question

Discussion in 'Help - Ask Support Questions' started by Luca Wild, 1/20/19.

Thread Status:
Not open for further replies.
  1. Luca Wild

    Luca Wild
    Expand Collapse
    Verified Status: This user has completed basic background and ID verification

    Offline
    Joined:
    1/18/19
    Posts:
    34
    Likes Received:
    1
    My Location:
    Greetings Tim Liming, Your Order (Transaction ID: 1130000000176914911) has been cancelled as the payment didn't process. Please try again. If you continue receiving the same error, please contact customer support.

    PlayerUp

    --

    Didn't one of the transactions I made go through correctly? I'd like to know - please and thank you.
     
    • This user is inactive. Hasn't logged into their account in over 60 days.
  2. Admin

    Admin
    Expand Collapse
    Admin Status (Staff): This account handles all admin general support inquiries

    Offline
    Joined:
    12/1/13
    Posts:
    13,456
    Likes Received:
    1,389
    Thank you for contacting PlayerUp Support.

    Please note that you have reached the wrong department as this is general support, not middleman support. We would be more than happy to assist you here but we need to send you to the correct department.

    How can I contact middleman support if I have an active order opened?
    If you have an active order with PlayerUp Middleman Support (@Middleman), then we ask that you use the 2 tickets already opened (Private Conversation Ticket and 3 Way Conversation Ticket). Please remain patient as PlayerUp Middleman Support maybe backed up on responses so we ask that you remain as patient as possible.

    How can I contact middleman support if I am waiting for middleman to activate my order or have questions for middleman support?
    If you don't have a Private or 3 Way Conversation Ticket opened, please use this link to contact middleman support directly: http://www.playerup.com/conversations/add?to=middleman

    Why are my support tickets being closed?
    Please note that we only close tickets if you already have an active ticket opened on the same transaction order. In order for us to better assist you and reduce spam, we ask that you use your original ticket, private conversation ticket or 3 way conversation ticket to communicate rather than opening another ticket.
     
Thread Status:
Not open for further replies.