Resolved < BF1 account, purchase that does not want to be refunded. >

I am waiting for some response from the seller, he has not even entered the site and tried to pass me the purchase data, so I decided to refund the purchase to try to buy on another site, or at least the product of another active and more responsible seller, The site is now asking the seller to accept the refund, but the seller did not enter the site a month ago, how will he accept the refund? If they can cancel the purchase and return the money I will be very grateful. Please cancel the order!

ID: 2003886902

 

Thank you for contacting PlayerUp Support.

Please note that you have reached the wrong department as this is general support, not middleman support. We would be more than happy to assist you here but we need to send you to the correct department.

How can I contact middleman support if I have an active order opened?
If you have an active order with PlayerUp Middleman Support (@Middleman), then we ask that you use the 2 tickets already opened (Private Conversation Ticket and 3 Way Conversation Ticket). Please remain patient as PlayerUp Middleman Support maybe backed up on responses so we ask that you remain as patient as possible.

How can I contact middleman support if I am waiting for middleman to activate my order or have questions for middleman support?
If you don't have a Private or 3 Way Conversation Ticket opened, please use this link to contact middleman support directly: http://www.playerup.com/conversations/add?to=middleman

Why are my support tickets being closed?
Please note that we only close tickets if you already have an active ticket opened on the same transaction order. In order for us to better assist you and reduce spam, we ask that you use your original ticket, private conversation ticket or 3 way conversation ticket to communicate rather than opening another ticket.