Balkania.seller Dispute

Sellers Username: Balkania.seller

Buyers Username: sanjianke

 

This message is to inform both parties that sanjianke has requested to change the prefix to Buyer - Cancel Order
AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA The buyer is requesting this transaction to be cancelled to receive a refund or exchange. If the seller approves the buyers request for a refund, please click on Change Order Status and select the "Seller - Cancellation Request" option. If the seller denies the buyers refund request, please respond back stating your reason and a middleman agent will respond to your rebuttal shortly.

 

This message is to inform both parties that Balkania.seller has requested to change the prefix to Seller - Cancel Order
AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA The seller is requesting this transaction to be cancelled. If the buyer approves the sellers request, please return the account to the seller if the seller provided account information. Once the account has been returned, please click on Change Order Status and select the "Buyer - Cancellation Request" option. If the buyer denies the sellers cancellation request, no further work is required and a middleman agent will respond to this ticket shortly.

 

This message is to inform both parties that Balkania.seller has requested to change the prefix to Seller - Need MM Assistance
AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA The seller is requesting tech support assistance. While waiting for a middleman agent to reply, please write and describe a full lengthy question with as much detail as possible so a middleman agent can assist you properly when they reply. If you have already written a response, then no further work is required and a middleman agent will respond to this ticket shortly.

 

This message is to inform both parties that sanjianke has requested to change the prefix to Order Cancelled
AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA Pre Cancellation Update AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA This transaction has been cancelled. An agent will officially close out this transaction within the next 48 hours. For the seller, no further reply is needed. For the buyer, please wait for an update through your private conversation ticket. Please accept our apologies for this taking longer than expected. This 3 way conversation ticket is now closed.

 

This message is to inform both parties that Balkania.seller has requested to change the prefix to Seller - Need MM Assistance
AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA The seller is requesting tech support assistance. While waiting for a middleman agent to reply, please write and describe a full lengthy question with as much detail as possible so a middleman agent can assist you properly when they reply. If you have already written a response, then no further work is required and a middleman agent will respond to this ticket shortly.

 

Order reopened. Seller states they did not authorize this to be cancelled yet so we're reopening this order.

 

This message is to inform both parties that Middleman has requested to change the prefix to Buyer - Confirms Delivery
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Buyer Confirms Delivery

The buyer has confirmed they've received as-described delivery and that they're satisfied with the item they've purchased from the seller.

Buyer: What does the buyer need to do next after they've confirmed delivery?HideExpand

No additional steps are required for the buyer after they've confirmed delivery and their transaction is now complete. Please note however that a middleman agent could update your private conversation ticket with additional steps that you may need to complete later on. We will now proceed with releasing your payment you sent to us to the seller.

Buyer: What does the buyer need to do if they're not satisfied with the item delivered? HideExpand

If the buyer made a mistake and isn't satisfied with the item delivered and hasn't already changed the order status in this ticket, then the next step is for the buyer to click on the Change Order Status icon at the top of this ticket, uncheck the Buyer - Confirm Delivery checkbox and instead select the "Buyer - Need MM Assistance checkbox. After this is updated, the next step is you can continue communicating with your seller to reach a resolution or wait for a middleman agent to update this ticket.

Buyer: What does the buyer need to do to cancel this order? HideExpand

If the buyer made a mistake and isn't satisfied with the item delivered and wants to put in a request to cancel this order, then the next step is for the buyer to click on the Change Order Status icon at the top of this ticket, uncheck the Buyer - Confirm Delivery checkbox and instead select the "Buyer - Cancel Order checkbox. Please note that we can only cancel orders if the seller hasn't already delivered or it's clear that the item delivered is defective or not as described. For more information on how to cancel an order, please go to this link: https://www.playerup.com/threads/3146793/

Seller: What is the next step after the buyer has confirmed delivery?HideExpand

Now that the buyer has confirmed delivery for this transaction, the next step is to make sure the seller has also confirmed delivery. The seller should now click on the Change Order Status icon at the top of this ticket, and select the Seller - Confirms Delivery checkbox.

Buyer/Seller: I made an error and accidentally confirmed delivery for this transaction. What do I do?HideExpand

Please note the only the buyer should select this Buyer - Confirms Delivery checkbox. If the seller has accidentally selected this, please uncheck this now. If the buyer accidentally confirmed delivery, they may also uncheck this box now. Sellers shouldn't change the buyers order status and the buyer shouldn't change the sellers order status. If any party is involved with updating the other parties order status and caught exploiting this ticket, then the order will be automatically cancelled and your PlayerUp account could be temporarily or permanently closed.

This message is to inform both parties that Middleman has requested to change the prefix to Seller - Confirms Delivery
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Seller Confirms Delivery

The seller has confirmed as-described delivery and full transfer of game account ownership to the buyer.

Buyer: What does the buyer need to do next if they're satisfied with the item delivered?HideExpand

If the buyer is satisfied with the item delivered and hasn't already changed the order status in this ticket, then the next step is for the buyer to click on the Change Order Status icon at the top of this ticket and select the "Buyer - Confirms Delivery checkbox. If we don't hear back from the buyer within 72 hours, we will assume the buyer is satisfied with their purchase and proceed with releasing the buyers payment sent to us that is currently held in escrow to the seller.

Buyer: What does the buyer need to do if they're not satisfied with the item delivered? HideExpand

If the buyer is NOT satisfied with the item delivered and hasn't already changed the order status in this ticket, then the next step is for the buyer to click on the Change Order Status icon at the top of this ticket and select the "Buyer - Need MM Assistance checkbox. After this is updated, the next step is you can continue communicating with your seller to reach a resolution or wait for a middleman agent to update this ticket.

Buyer: What does the buyer need to do to cancel this order? HideExpand

If the buyer is NOT satisfied with the item delivered and wants to put in a request to cancel this order, then the next step is for the buyer to click on the Change Order Status icon at the top of this ticket and select the "Buyer - Cancel Order checkbox. Please note that we can only cancel orders if the seller hasn't already delivered or it's clear that the item delivered is defective or not as described. For more information on how to cancel an order, please go to this link: https://www.playerup.com/threads/3146793/

Seller: What is the next step after you have confirmed delivery?HideExpand

Now that the seller has confirmed delivery for this transaction, the next step is to make sure you've put in a request to receive payment for this transaction. You can either do this by selecting the Request Payment icon located at the top of this ticket or navigate to your Private Conversation Ticket and upload your payment details requesting payment for your completed transaction. Once you have submitted a request to receive payment, you will now be able to track your payment status here: https://www.playerup.com/account/orders. For more information on how to receive payments, please go to this link: https://www.playerup.com/threads/guide-how-do-sellers-get-paid.3295210/

Seller: Where do I post if I have questions regarding my payment?HideExpand

Please note that the 3 Way Conversation Ticket is for account transfer related topics only. For all payment related information and questions, please use your Private Conversation Ticket.

Seller: What if the buyer doesn't confirm delivery?HideExpand

We typically give the buyer up to 72 hours to respond back after the seller has completed delivery. If no response from the buyer after 72 hours, the order will be confirmed completed automatically. We will then move forward and release your payment due that is currently being held in escrow by us.

 

This message is to inform both parties that sanjianke has requested to change the prefix to Buyer - Cancel Order
AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA The buyer is requesting this transaction to be cancelled to receive a refund or exchange. If the seller approves the buyers request for a refund, please click on Change Order Status and select the "Seller - Cancellation Request" option. If the seller denies the buyers refund request, please respond back stating your reason and a middleman agent will respond to your rebuttal shortly.

 

This message is to inform both parties that sanjianke has requested to change the prefix to Buyer - Need MM Assistance
AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA The buyer is requesting tech support assistance. While waiting for a middleman agent to reply, please write and describe a full lengthy question with as much detail as possible so a middleman agent can assist you properly when they reply. If you have already written a response, then no further work is required and a middleman agent will respond to this ticket shortly.

 

sanjianke

Why are you trying to cancel this order?