Dear XXXXXX, My name is XXXXXX, and I'm following up on your request with Apple. We have opened an investigation with the carrier to locate your missing shipment(s), and have attempted to contact you at phone number XXXXXX. We would like to speak with you at your earliest convenience. Please contact us at 1-866-277-3147, or reply to this email with your preferred telephone number and a time of contact. Please note that any replacement or refund will be based on the outcome of the investigation. These investigations generally take up to 15 business days. Sincerely, XXXXXX I got this while doing an Apple refund, is this normal? Thank you! I'm going to stick with my excuse and I'm just waiting for them to call back.
