Resolved Account verification

Please don't post middleman related questions in this section. If you have a middleman question go here - https://www.playerup.com/accounts/middleman/create-thread

hello...
about account verification I read this and now
("When will my account be upgraded to verified status?
Your PlayerUp Account will be upgraded from "Registered" to "Verified" upon sending your payment. You will now notice that you have a "Verified" seal under your username. What this Verified seal means is that moving forward you will no longer need any further verification, will help promote your ads with buyers/sellers, and you shouldn't experience any further delays on your transactions. Typically the fee is $20 to be verified but we provide it at no charge for buyers/sellers who use PlayerUp Middleman Services.")
I need help on it ^^^^^^^
I use middleman services couple of times already but still my verification status not showed up, now I decided to buy that status... but it's not working, getting some kind of error when I am trying to open this...(I add pics for example)

so I have a question if it is possible help me to get that status (maybe I have that problem because of using nickname as the profile name but not sure on it )
anyway waiting your answer
thanks in advance!!!