Stole Money Account recalled 2 weeks after purchase (MM insurance was paid for)

How to Report a Dispute
Please fill out all 9 questions below. You must provide proof or your claim cannot be validated.

1. Date Dispute Happened
2021/10/10

2. Are You The Buyer or Seller
I am the buying

3. Total Transaction Value
Example: $160 USD
4. Other Parties Username
https://www.playerup.com/members/festors1.1095061/
FestoRS1

5. Method Used To Pay or Receive Payment
Credit Card Through MM

6. Other Parties Email Addresses
[email protected]

7. Other Parties Payment Email Address
unsure Payment email was not used when paying with my card.
8. Other Parties Messenger Username

FestoRS1

9. Provide All Chat Logs and Additional Information Below

I was unable to log in to my account on Oct 10th and when I checked my steam authentication on my phone it was telling me the password was wrong, I then requested a password change and the email and account info were all changed the day before by the account seller. This happened 2 weeks after I had purchased the account.

message I received when contacting steam support

"Message from Steam Support on Oct 11 @ 11:12pm | 16 hours ago

Hello,

We have determined that you are not the account’s creator. We won’t be able to provide you with access.

Please note that Steam accounts are non-transferable. If you purchased this account, we recommend contacting the seller to request a refund.

Hitting the ground running,
Terryl"

 

So what was the point in purchasing the insurance if yall don't reply?

 

????