Account password invalid

How to Report a Dispute
Please fill out all 9 questions below. You must provide proof or your claim cannot be validated.

1. Date Dispute Happened
August 25 2020

2. Are You The Buyer or Seller
I'm the Buyer

3. Total Transaction Value
$20 USD

4. Other Parties Username
Porina98

5. Method Used To Pay or Receive Payment
PayPal

6. Other Parties Email Addresses
Don't know

7. Other Parties Payment Email Address
Don't know

8. Other Parties Messenger Username
poruna#7197

9. Provide All Chat Logs and Additional Information Below

I bought the account off seller on 12th August . The account was working fine until recently. I received some strange email stating that I requested a password change 3 times on the 23rd of August . When I tried to login on the 24th, the account does not work, it says invalid password. The account was working till before the emails then it stopped. I suspect seller has recovered the account and changed the password.

I bought insurance for this order as well

 

tagging @porina98

 

Hello, to be honest got no idea, i haven't played in that account for many months and i sure as hell don't need it. Any chance your pc got compromised?

 

In addition the account email has been changed so I can no longer manage the account. Seller has original email so can he help recover the account

 

I don't believe when you say many months. When I bought the account it states that the account was used on the 4th August so someone must have used it then. You made the account and have the original email and details, you could help to recover the account but at this point someone else has access to the account

 

Yea cuz i logged in to get some screenshots duh. Ill try my best to recover it.

 

Please do.

 

Continue to update us here when there's a progress.

 

@ porina98 Any updates, its been a week

 

So far none, acc is very old so reccing like 5 times a day and trying to guess the info. I know the recovery questions and thats it, but sadly its not enough for Jagex to recover it... I'll try my best

 

Pinning this one.

If you can't recover it then its possible to settle this by replacing it with a working account that has similar progress/close to it or just refund them.

 

No updates to resolve this?

 

@porina98 any updates. How do resolve this?

 

@Help I don't think the seller is going to reply or help at this point. Do you think we can proceed with refund? I bought insurance for this purchase

 

Hi, sorry for the late response. Will give @porina98 another 24 hours to respond and provide different solution if they can otherwise we should proceed with the cancellation and have your money refunded.

 

@Help do you think we can proceed with cancellation and refund. I've given the seller closer to 60 hours

 

Yes, given the seller plenty of times to fix this.

To process a cancellation/refund request...
#1 How To Cancel / Refund A Middleman Order | PlayerUp Accounts Marketplace. Player 2 Player Secure Platform.
#2 http://www.playerup.com/forms/cashout-your-credits.6/respond (after your money has been refunded to you in the form of Credits)

Wait For Agent To Approve Cancellation
Wait for Middleman to process your cancellation. Once your cancellation has been processed, Middleman will post specific details on your cancellation inside your private and 3 way conversation ticket.

 

@Help. Can I get some help on this. I have changed request to cancel for the order yet there has been no response. https://www.playerup.com/conversati...tion-id-922210137-3-way-conversation.1797524/

 

@Middleman, @Help could I get some help with refunding credits

 

@Middleman, @Help, @Ryan, @Hulk could the credit refund please be processed to my account