Account keeps kicking me out on Dragonball Legends

I purchased a DB Legends account and i keep getting kicked out of it,and then i have to wait 24 hrs to even try to log in again.

How to Report a Dispute
Please fill out all 9 questions below. You must provide proof or your claim cannot be validated.

1. Date Dispute Happened
2/10/21

2. Are You The Buyer or Seller
I'm the Buyer

3. Total Transaction Value
PayPal/CC/Merchant Fee: 0
Total Amount: 180.00

4. Other Parties Username
Chowdary


5. Method Used To Pay or Receive Payment
CC

6. Other Parties Email Addresses
N/A

7. Other Parties Payment Email Address
N/A

8. Other Parties Messenger Username
Discord Chowdary#2837


9. Provide All Chat Logs and Additional Information Below
He's denying it so far...

Chowdary02/10/2021
Hey there Why did you change the title to money assistance?

CDCent02/10/2021
Cause I got kicked out of the account and someone did a data transfer in the last 24 hrs

Chowdary02/10/2021
Wth I didn't do anything Infact I don't even have the gmail in my mobile
[11:20 AM]
Pls don't play double games

CDCent02/10/2021
I dont play games

Chowdary02/10/2021
Lol
[11:21 AM]
It's clear

CDCent02/10/2021
And stop saying gmail like it's the only way to connect to the account

Chowdary02/10/2021
Well that's the only thing attached to that account

CDCent02/10/2021
I told you the love you yesterday and you're saying it's a glitch

Chowdary02/10/2021
Coz I don't know wth happened

CDCent02/10/2021
That error I got only happens when the account is tried to be played on two devices, and someone tried to transfer the love you and now I cant even get on the account

Chowdary02/10/2021
How do you know?

CDCent02/10/2021
Google

Chowdary02/10/2021
But I have no other account attached to it
[11:26 AM]
It might be some mistake or something Try again tomorrow

CDCent02/10/2021
I am

Chowdary02/10/2021
After 24houra

CDCent02/10/2021
I hope it is

Chowdary02/10/2021
Me too
[11:30 AM]
I haven't done anything

CDCent02/10/2021
This love you ruined my guild game

Chowdary02/10/2021
It sucks

CDCent02/10/2021
someone def got in my account and knew what they were doing cause they used all my crystals

Chowdary02/10/2021
Wtf
February 12, 2021

CDCentYesterday at 11:03 PM
Again bro wtf
[11:03 PM]
This no good

 

@CDCent did you used our Middleman Service for this purchase?

tagging @Chowdary

 

yeah i bought it here last week

 

To process a cancellation/refund request...
#1 How To Cancel / Refund A Middleman Order | PlayerUp Accounts Marketplace. Player 2 Player Secure Platform.
#2 http://www.playerup.com/forms/cashout-your-credits.6/respond (after your money has been refunded to you in the form of Credits)

NOTE: Please make sure to provide the original payment information that you've used back when you made your purchase for this order when asking to get a refund.

Wait For An Agent To Approve Cancellation
Wait for Middleman to process your cancellation. Once your cancellation has been processed, Middleman will post specific details on your cancellation inside your private and 3 way conversation ticket.

 

I put it on cancel and middle man hasn't responded to it or the several messages i've sent him during the week.