Resolved Payment taken twice for one transaction

Discussion in 'Help - Ask Support Questions' started by andygtr, 2/21/19.

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  1. andygtr

    andygtr
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    Morning,

    I purchased an account yesterday and the payment has been taken twice, can you please refund one of them. I contacted safe charge who verified both payments as per the below email from them.

    922017423 - Current in process transaction
    922017420 - Cancelled transaction but payment went through (please refund this one)
     
    #1 andygtr, 2/21/19
    Last edited by a moderator: 2/22/19
    • This user is inactive. Hasn't logged into their account in over 60 days.
  2. Middleman

    Middleman
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    Moderator Status (Staff): This account handles all middleman support tickets Middleman Status (Staff): This account handles all middleman transactions

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    Working on this issue.
     
    #2 Middleman, 2/22/19
  3. Middleman

    Middleman
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    Moderator Status (Staff): This account handles all middleman support tickets Middleman Status (Staff): This account handles all middleman transactions

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    Thank you for your reply.

    This is resolved and your payment has been refunded.

    This ticket is now closed as resolved. If you have further questions, please open a new middleman support ticket using this link: https://www.playerup.com/accounts/middleman/create-thread
     
    #3 Middleman, 2/22/19
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