I bought an item without being told I would need to provide and ID I would like my purchase to be refund please help me cancel the order!
Automated Response Thank you for submitting a support ticket with the general support (non middleman support) department. Please note that this support doesn't handle middleman/playerup purchases/orders/payments as you'll need to contact the middleman department directly here regarding this. Your ticket won't be redirected so please make sure to open a new ticket with the correct department. Assuming this is a general support inquiry, an agent will assist you shortly. Meanwhile while waiting, you can also get help or find your answer here: Regular Support For all non-middleman help related questions, please follow these instructions: 1). View the Guides Section for all commonly asked questions 2). View our Knowledge Base for all other commonly asked questions 3). If these sections above don't answer your question, please submit a Help Ticket here. 4). You can contact an agent or moderator directly using the chat system. Disputes If you believe someone has possibly scammed/frauded you, please Open A Dispute Form (takes 2 minutes). Filing a report will then provide us the necessary information to take action against the individual and assist you at resolving the dispute. .
Thank you for contacting PlayerUp Support. Please note that you have reached the wrong department as this is general support, not middleman support. We would be more than happy to assist you here but we need to send you to the correct department. How can I contact middleman support if I have an active order opened? If you have an active order with PlayerUp Middleman Support (@Middleman), then we ask that you use the 2 tickets already opened (Private Conversation Ticket and 3 Way Conversation Ticket). Please remain patient as PlayerUp Middleman Support maybe backed up on responses so we ask that you remain as patient as possible. How can I contact middleman support if I am waiting for middleman to activate my order or have questions for middleman support? If you don't have a Private or 3 Way Conversation Ticket opened, please use this link to contact middleman support directly: http://www.playerup.com/conversations/add?to=middleman Why are my support tickets being closed? Please note that we only close tickets if you already have an active ticket opened on the same transaction order. In order for us to better assist you and reduce spam, we ask that you use your original ticket, private conversation ticket or 3 way conversation ticket to communicate rather than opening another ticket.
