How to Report a Dispute Please fill out all 9 questions below. You must provide proof or your claim cannot be validated. 1. Date Dispute Happened January 28. 2019 2. Are You The Buyer or Seller I'm the Buyer 3. Total Transaction Value Example: $260 USD 4. Other Parties Username depalmssv, frank 5. Method Used To Pay or Receive Payment Example: PayPal 6. Other Parties Email Addresses Example: [email protected] [email protected] [email protected] 7. Other Parties Payment Email Address [email protected] [email protected] 8. Other Parties Messenger Username 9. Provide All Chat Logs and Additional Information Below Jack Mon, Jan 28, 1:25 PM (13 days ago) Hi, I’m really interested in your epic 7 account. Is it still for sale? Thanks! Sent from my iPhone Vito De palmas Mon, Jan 28, 1:27 PM (13 days ago) Yes, it's still available. Jack Mon, Jan 28, 2:43 PM (13 days ago) to Vito Can I see some screen shots? Sent from my iPhone Jack Mon, Jan 28, 2:50 PM (13 days ago) to Vito And do we trade via paypal? Vito De palmas Mon, Jan 28, 2:54 PM (13 days ago) to me Check it out 5 Attachments Vito De palmas Mon, Jan 28, 2:56 PM (13 days ago) to me Yes, we can do it through PayPal Jack Mon, Jan 28, 3:00 PM (13 days ago) to Vito How much was it again? Sent from my iPhone Vito De palmas Mon, Jan 28, 3:02 PM (13 days ago) to me My initial price is € 230 Jack Mon, Jan 28, 3:13 PM (13 days ago) to Vito Ok I’ll take it. Whats your paypal email? Sent from my iPhone Vito De palmas Mon, Jan 28, 3:16 PM (13 days ago) to me Friend, I am going to send you 2 PayPal addresses, so that you send 162.4 USD to each of them, ok? Since I promised half of the money to my younger brother Vito De palmas Mon, Jan 28, 3:18 PM (13 days ago) to me Sorry, 132.5 USD each Jack Mon, Jan 28, 3:18 PM (13 days ago) to Vito Um... no. I’ll just send it to you. I don’t want to get involve with othere. And 230 euro is $260 USD. It’d be better if we use middleman service Sent from my iPhone Vito De palmas Mon, Jan 28, 3:20 PM (13 days ago) to me Quiet, I am a 100% honest person, so I propose that we make a safe deal through the protection provided by PayPal to the buyer (goods and services). Okay? Jack Mon, Jan 28, 3:25 PM (13 days ago) to Vito Yup, that works, but I’m not send it to your brother. Sent from my iPhone Jack Mon, Jan 28, 3:28 PM (13 days ago) to Vito What’s your paypal email? Sent from my iPhone Vito De palmas Mon, Jan 28, 3:29 PM (13 days ago) to me [email protected] [email protected] Let me know when you send Jack Mon, Jan 28, 3:30 PM (13 days ago) to Vito Which one is yours? I am not sending it to 2 emails. I will only send $260 to one account. Sent from my iPhone Vito De palmas Mon, Jan 28, 3:34 PM (13 days ago) to me I would really appreciate it if you sent 2 emails, this would save the PayPal fees. Jack Mon, Jan 28, 3:36 PM (13 days ago) to Vito Well I’m only dealing with you. Not your brother. Before we do the transaction, is your account linked? Sent from my iPhone Vito De palmas Mon, Jan 28, 3:39 PM (13 days ago) to me my brother is here with me, he will only divide the payment. the account is not linked Jack Mon, Jan 28, 3:40 PM (13 days ago) to Vito Deal is off then. I’m only willing to send payment to 1 account. If your brother is there with you, pay him cash after you received your payment. Sent from my iPhone Jack Mon, Jan 28, 3:43 PM (13 days ago) to Vito If the account is not linked, how do we do the transfer? Sent from my iPhone Vito De palmas Mon, Jan 28, 3:45 PM (13 days ago) to me After receiving the money I will send you an attachment with the details of the account account (username and password). In addition to this, I will provide a 21-day guarantee for any type of return. Jack Mon, Jan 28, 3:48 PM (13 days ago) to Vito Sound’s very reasonable. Discuss it with your brother. I am only sending payment to one. Otherwise the trade is off. Sent from my iPhone Vito De palmas Mon, Jan 28, 3:52 PM (13 days ago) to me okay, then send to this address: [email protected] Vito De palmas Mon, Jan 28, 3:57 PM (13 days ago) to me Jack Mon, Jan 28, 4:01 PM (13 days ago) to Vito $260 USD ok? Sent from my iPhone Vito De palmas Mon, Jan 28, 4:02 PM (13 days ago) to me Yeah Jack Mon, Jan 28, 4:06 PM (13 days ago) to Vito Sent Sent from my iPhone Vito De palmas Mon, Jan 28, 4:10 PM (13 days ago) to me Friend I received the money ON HOLD, I need you to click on the blue button that says CONFIRM so you can release the funds. Jack Mon, Jan 28, 4:11 PM (13 days ago) to Vito No account, no release. Sent from my iPhone Jack Mon, Jan 28, 4:11 PM (13 days ago) to Vito And I don’t see any blue button. Sent from my iPhone Jack Mon, Jan 28, 4:12 PM (13 days ago) to Vito I think it holds the fund automatically Sent from my iPhone Vito De palmas Mon, Jan 28, 4:13 PM (13 days ago) to me You have to do it from the browser and not from the app. I have everything ready to deliver, I'm just waiting for you Attachments area Vito De palmas Mon, Jan 28, 4:15 PM (13 days ago) to me it retains them, but you can release them by clicking on the blue button that says CONFIRM Jack Mon, Jan 28, 4:20 PM (13 days ago) to Vito Well I am not doing anything further until I receive the account. Sent from my iPhone Jack Mon, Jan 28, 4:21 PM (13 days ago) to Vito I didn’t receive anything yet, therefore I will not confirm receipt. If I dont see the account Within the hour I will dispute the transaction. Sent from my iPhone Vito De palmas Mon, Jan 28, 4:25 PM (13 days ago) to me Sir I can not deliver with the withheld money, because I would lose my protection. PayPal provides protection for 180 days even after confirming, since we are trading an intangible product. I have everything ready to deliver, I'm just waiting for you Jack Mon, Jan 28, 4:26 PM (13 days ago) to Vito Well, pretty sure you are a scammer now. I’ll call to dispute the transaction. Sent from my iPhone Vito De palmas Mon, Jan 28, 4:33 PM (13 days ago) to me Hey what's wrong? Why do you judge me without knowing me? You will not need to open a dispute, I will issue a refund now. I think you're the one who tries to cheat me Jack Mon, Jan 28, 4:36 PM (13 days ago) to Vito Do you not know how paypal works? I’m not the one holding the funds. Paypal is. Once I sent out the money, it’s out of my hands. I went into the browser and I don’t see that option. Sent from my iPhone Jack Mon, Jan 28, 4:40 PM (13 days ago) to Vito You kept saying you are waiting for me. I SENT my money to you already. I am waiting for you to give me the account. You kept asking me to click confirmation of receipt, but where is the account!? Once I click that thing then I will lose my protection. I don’t even know if you actually have the account now. Sent from my iPhone Jack Mon, Jan 28, 5:15 PM (13 days ago) to Vito Aren’t you refunding? Where is the refund? Sent from my iPhone Jack Mon, Jan 28, 7:22 PM (13 days ago) to Vito I will report you to Paypal for scamming.
How can you protect yourself from these type of scams in the future? I strongly recommend in the future to use PlayerUp Middleman Services to protect yourself from these type of scams. Here is how it works for buyers (Buyers Guide) and here is how it works for sellers (Sellers Guide). Is there anything we can do to assist you still with this dispute? Please read this guide (Guide - Combat Fraud Service). All we need is the scammers full name and address and we can assist you further. What can you do next to resolve this issue? Since this is a PayPal transaction, you need to immediately go to PayPal and open a dispute hopefully before the seller moves those funds. In order to do that, go to your paypal receipt, and see the area where it says resolution or dispute payment. Open a dispute and provide them as much proof as possible. Contact PayPal as well and ask them what you need to do to win a dispute. Keep in constant communication with paypal. If you sent the payment by family and friends then unfortunately those funds are lost as you cannot dispute those payments and we strongly advise against sending friends and family payments in the future even if the seller requires it you can easily say no. For more information, please contact PayPal. Can PlayerUp provide compensation for this dispute? Since this is a non middleman transaction and PlayerUp wasn't directly involved with safeguarding your payment and guaranteeing your transaction we will unfortunately not be able to provide any compensation for you on this transaction as you dealt directly with the individual for which you're submitting a complaint against in this ticket. However if you're able to locate his full name and address, we can possibly go after him but there is no guarantee we'll be able to recover any lost funds - Guide - Combat Fraud Service How can I protect myself in the future? We strongly advise that you don't conduct business offsite. This is the #1 way scammers attract buyers and sellers is they lure them offsite and then bait them into anything because they have no consequences for their actions. If you did business on site, then disregard this message as the majority of scams are done offsite. . .
