Cancel Pending order

Discussion in 'Help - Ask Support Questions' started by Jake Boggs, 2/1/19.

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  1. Jake Boggs

    Jake Boggs
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    My 12 year old started a purchase without my knowledge.
    He's at the verifiication process, how do we cancel.
     
    #1 Jake Boggs, 2/1/19
    • This user is inactive. Hasn't logged into their account in over 60 days.
  2. Middleman

    Middleman
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    Moderator Status (Staff): This account handles all middleman support tickets Middleman Status (Staff): This account handles all middleman transactions

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    Automated Response​

    How do I cancel my order?
    If in event you need to cancel this transaction, please do the following:

    1). Go to your 3 Way Conversation Ticket
    2). In the upper right corner, click Change Order Status (Blue Icon) and select Buyer - Cancel Order
    3). Wait for an agent to process your cancellation

    For more information, please go here.
     
    #2 Middleman, 2/1/19
  3. OP
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    Jake Boggs

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    We don't have a 3 way conversation ticket
     
    #3 Jake Boggs, 2/1/19
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  4. OP
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    Jake Boggs

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    Hello?
     
    #4 Jake Boggs, 2/1/19
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  5. OP
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    Jake Boggs

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    Need to talk to real person
     
    #5 Jake Boggs, 2/1/19
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  6. Middleman

    Middleman
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    Order is cancelled, account is closed, this is now resolved.
     
    #6 Middleman, 2/2/19
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