Resolved Success delivery but why high risk rate

yesterday i've completed a middleman transaction, i successfully delivered a WOT game account, but i didnt received any money in my paypal account, and now at my profile shows high risk . WHY ? i did nothing wrong. can you explain to me?

 

Automated Response​

Thank you for submitting a support ticket with the general support (non middleman support) department.

Please note that this support doesn't handle middleman/playerup purchases/orders/payments as you'll need to contact the middleman department directly here regarding this. Your ticket won't be redirected so please make sure to open a new ticket with the correct department.

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when i click middleman department link this message shows to me: "You do not have permission to view this page or perform this action."
how to open a ticket as long as i cant open those links? can you remove from me high risk badge, maybe thats the cause...