Hello, I've tried to open a ticket earlier today but I think it didn't work... I've bought $100 in credits here, as I'm from Brazil I paid it with the Boleto option, which takes 2 days to confirm. Today in the morning I got an email from dLocal saying the payment was confirmed, but I still haven't got the Credits here at playerup. Can you help me?
Automated Response Thank you for submitting a support ticket with the general support (non middleman support) department. Please note that this support doesn't handle middleman/playerup purchases/orders/payments as you'll need to contact the middleman department directly here regarding this. Your ticket won't be redirected so please make sure to open a new ticket with the correct department. Assuming this is a general support inquiry, an agent will assist you shortly. Meanwhile while waiting, you can also get help or find your answer here: Regular Support For all non-middleman help related questions, please follow these instructions: 1). View the Guides Section for all commonly asked questions 2). View our Knowledge Base for all other commonly asked questions 3). If these sections above don't answer your question, please submit a Help Ticket here. 4). You can contact an agent or moderator directly using the chat system. Disputes If you believe someone has possibly scammed/frauded you, please Open A Dispute Form (takes 2 minutes). Filing a report will then provide us the necessary information to take action against the individual and assist you at resolving the dispute. .
jack*******@gmail.com That order number is for a declined transaction and you attempted to purchase 6 times all showing as declined.
Please open a brand new HELP ticket if your payment went through and provide more information so we can get this resolved.
@JackJones please stop spamming our platform for updates. [email protected] 0 PayPal Orders [email protected] 6 Declined Payments, 0 Went Through By Credit Card Jack Vagante 0 Orders Went Through 921449307 Declined Transaction You never completed payment and if you did, it won't be charged to your card. Feel free to reorder those credits.
