Stole Account Live Chat Support

Discussion in 'Disputes - Off Site Scams' started by Andyan, 11/14/18.

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  1. Andyan

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    #1 Andyan, 11/14/18
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  2. Admin

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    Automated Response​

    Thank you for submitting a support ticket. An agent will assist you shortly with your inquiry. Meanwhile, please view the links below as this will direct you to the correct department to get help with your questions.

    Regular Support
    For all non-middleman help related questions, please follow these instructions:
    1). View the Guides Section for all commonly asked questions
    2). View our Knowledge Base for all other commonly asked questions
    3). If these sections above don't answer your question, please submit a Help Ticket here.

    Middleman Support - "Active" Orders
    Please note that this support is for non-middleman related issues only. For all middleman support questions, please use your Private or 3 Way Conversation Ticket already opened. If you don't have a Private or 3 Way Conversation Ticket opened, please click here to contact middleman support directly. Please also note middleman support is currently experiencing some delays on their responses so we ask that you remain as patient as possible.

    Middleman Support - Non "Active" Orders
    If you don't have a Private or 3 Way Conversation Ticket opened, please click here to contact middleman support directly or click here to post a help ticket.

    Disputes
    If you believe someone has possibly scammed/frauded you, please Open A Dispute Form (takes 2 minutes). Filing a report will then provide us the necessary information to take action against the individual and assist you at resolving the dispute.


















    .
     
    #2 Admin, 11/14/18
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    Andyan

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    Why you dont trade,i want to publicatio you in cybercrime google . Thanks

    Screenshot_20181114-132410_Gmail.jpg
     
    #3 Andyan, 11/16/18
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  4. Admin

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    @Andyan I moved your post here.
     
    #4 Admin, 11/16/18
  5. Admin

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    When should I release my account information to the buyer?
    Never release your account information unless (@Middleman) contacts you through the PlayerUp Conversation Ticket System. We will never contact you through e-mail, kik, skype, or any 3rd party service. All middleman transactions are done through PlayerUp.com for security reasons.

    Do you use Skype, PlayerUp or another messenger service?
    No. All middleman transactions are done through PlayerUp.com for security reasons. Anyone who attempts to contact you through a 3rd party messenger claiming they are us is fraudulent.

    Read Here: Middleman: Sellers Guide | PlayerUp Accounts Marketplace. Player 2 Player Secure Platform.

    @Andyan
     
    #5 Admin, 11/16/18
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    Andyan

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    I waiting you trade my money! Until now when you trade my money
     
    #6 Andyan, 11/16/18
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  7. Admin

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    It looks like you got scammed.

    The screenshots above show somebody e-mailed you. What is the e-mail address that e-mailed you.
     
    #7 Admin, 11/16/18
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    #8 Admin, 11/16/18
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    Andyan

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    #9 Andyan, 11/16/18
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    @Andyan stop sending me Private Messages. You have a ticket here. I have absolutely nothing to do with what you're sending me not sure why you're sending me a PM. If you have a dispute, post details here and our team will assist you.
     
    #10 Admin, 11/16/18
  11. Admin

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    I'll keep this short and simple for you.

    We don't conduct business by e-mail. I have never messaged you and this is the 1st communications we have ever conducted. It's clearly noted everywhere on the website. Whomever e-mailed you has scammed you. Recover the item immediately.
     
    #11 Admin, 11/16/18
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    Andyan

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    I made a transaction here and this is proof of my transaction. Buy Now - PlayerUp Middleman Service and now i have been fooled by the $900 mobile legend account. And you should be responsible because i made transaction here
     
    #11 Andyan, 11/16/18
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  13. Hulk

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    General / Expediting Support (Staff): This account handles general/expediting support transactions Verified Status: This user has completed basic background and ID verification Moderator Status (Non Employee): This account handles basic community support inquiries

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    Please provide the EMAIL ADDRESS that sent this e-mail to you.
     
    #12 Hulk, 11/16/18
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    [​IMG]

    This account

    Can you help me back my google account
     
    #13 Andyan, 11/16/18
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  15. Ryan

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    That is not middleman. That is a scammer e-mailing you acting like middleman.

    Middleman is done via the website, not through e-mail.

    You have been scammed. Contact the game's customer support ASAP. This had scam written all over it down to the broken English. The person you were speaking too was the one who scammed you. How they type identical should have made it obvious.
     
    #14 Ryan, 11/16/18
    Last edited: 11/17/18
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    Hulk likes this.
  16. Hulk

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    Capture.JPG

    [email protected]

    This isn't our e-mail. This is somebody who spent 5 minutes creating a gmail in an effort to pretend they are us and con you. Why would we use a @gmail.com email?

    PlayerUp will never and I repeat never contact you by e-mail asking you to do anything. You may receive notification alerts but it will always redirect you back to the website. All transactions are 100% done on PlayerUp for these exact reasons.
     
    #14 Hulk, 11/16/18
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    Andyan

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    How to contact asap, can you help me
     
    #15 Andyan, 11/17/18
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  18. PlayerUp

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    [trigger]Guide - How To Report A Dispute

    Automated Response​

    If someone you believe has scammed you, please open a Dispute Form Here. Filing a report takes 2 minutes and will then provide us the necessary information to take action against the individual and assist you at resolving the dispute. Thank you for your cooperation on this matter and sorry to hear about the problems you experienced.

    .[/trigger]
    [trigger]Guide - How To Report A Dispute

    Automated Response​

    If someone you believe has scammed you, please open a Dispute Form Here. Filing a report takes 2 minutes and will then provide us the necessary information to take action against the individual and assist you at resolving the dispute. Thank you for your cooperation on this matter and sorry to hear about the problems you experienced.

    .[/trigger]
    [trigger]Guide - How To Report A Dispute

    Automated Response​

    If someone you believe has scammed you, please open a Dispute Form Here. Filing a report takes 2 minutes and will then provide us the necessary information to take action against the individual and assist you at resolving the dispute. Thank you for your cooperation on this matter and sorry to hear about the problems you experienced.

    .[/trigger]
    [trigger=by]For: Andyan Re: #15[/trigger]
     
    #16 PlayerUp, 11/17/18
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  19. Hulk

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    You need to recall the item you sent to him. What exactly did you sell in the 1st place?
     
    #16 Hulk, 11/17/18
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