As we have already explained via your Private Conversation Ticket and Facebook Ticket, your charge was voided. You were never billed.
Your official cancellation ticket: https://www.playerup.com/conversations/refund-completed-transaction-id-1626950757-1626927146.652951/
Both charges voided as you can see here you were never charged a single penny: Your bank currently has your funds and you need them to release it back to you if you haven't received it yet.
