1. Recalling accounts blindly without informing anyone is a serious violation here. Not only can it backfire on you resulting in the account being banned but it should never be done unless all hope is lost which in your case you panicked and never consulted with the buyer. 2. You failed at delivering 3 straight orders and are 0/3. When you're ready to sell properly on PlayerUp, feel free to appeal this suspension. If you have questions, you may ask them here.