Resolved - PlayerUp Middleman Protected Transaction

Discussion in 'Disputes - Resolved Cases' started by aarocowa, 8/15/18.

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  1. aarocowa

    aarocowa
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    Greetings, I recently purchased an account From the user Axel S. The three way conversation ticket has been open for around 3-4 days now and he hasn’t released the account information. How long should I wait before requesting a refund/cancelation? I have messaged the seller on skype and private message on player up and no reply. I guess in a way it’s my fault for making sure he was ready to trade. Thanks for your time. -aarocowa

    1. Date Dispute Happened
    Disput happened Monday 8:18am.

    2. Are You The Buyer or Seller
    I’m the buyer

    3. Total Transaction Value
    I payed 386USD total. I live in Canada so in total with conversion I paid 506.76$ CAD

    6. Other Parties Email Addresses
    There were no other parties only Axel S and Aarocowa with the middleman.

    9. Provide All Chat Logs and Additional Information Below
    I’ve contacted him through private message and skype and have received no reply in 4 days. Below is what I sent.

    aarocowa- Hey axel, I recently bought your account you listed, just waiting for you to send the account details through the 3 way conversation ticket in your inbox :) thanks for your time.
     
    #1 aarocowa, 8/15/18
    Last edited: 8/15/18
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  2. OP
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    aarocowa

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    Forgot to mention the payment was made through PayPal with a linked bank account.
     
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  3. Ryan

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    Verified Status: This user has completed basic background and ID verification Gold Status: This user has successfully completed 50+ middleman transactions

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    @Axel S

    Please deliver the account!

    This was done through middleman via the website correct?
     
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    aarocowa

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    Yes correct, it was done through the website playerup, I have the transaction ID if you need it for further information.
     
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    aarocowa

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    I have set the ticket to “buyer cancel order” but if he does deliver the account the seller can deny the cancellation and I will gladly pay the seller.
     
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  6. Ryan

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    Alright, you have it all settled as of now. We'll see how it goes for the next few days and if not - you'll be refunded.

    As of now the buyer was last active Saturday, so we'll give him a little more time.
     
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  7. OP
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    aarocowa

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    Alright, sounds good.
     
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    aarocowa

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    Hey so the transaction was cancelled. how do I get a refund now. Is there somewhere I have to request it?
     
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  9. Ryan

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    It's in the process already, you don't need to do anything.
     
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