How to Report a Dispute Please fill out all 9 questions below. You must provide proof or your claim cannot be validated. 1. Date Dispute Happened Example: June 9, 2018 2. Are You The Buyer or Seller Example: I'm the Seller 3. Total Transaction Value Example: $56 USD 4. Other Parties Username Example: Middleman 5. Method Used To Pay or Receive Payment Example: Transferwise 6. Other Parties Email Addresses Example: Middleman 7. Other Parties Payment Email Address Example: Middleman.978 8. Other Parties Messenger Username Example: Middleman 9. Provide All Chat Logs and Additional Information Below Thank you for using PlayerUp.com to secure your transaction: Buyer Purchased: Buy Now - PlayerUp Middleman Service What is the next step? We have successfully verified the buyers account and payment. The next step is we will create a 3 way conversation with you, us, and the buyer. Once the conversation has been created, we will instruct you, the seller to release the account information to the buyer. Once the buyer has logged in and taken full control of the account, we will release the payment to you. What payment methods do you use to send payments? Complete List Of All Seller Payment Options How do I receive payment? Complete This Form How do I receive payment if I have already been verified prior to this transaction? Complete This Form. Please make sure you have updated your Payment Information here before filling out this form. Please only fill out this form if you have already been verified and previously had a transaction with us. How do I change my payment method? Complete This Form again. Once this form has been re-submitted, your new payment information will overwrite your old payment information automatically. How can I track my payment? Click Here What if I have already been verified? You don't need to repeat the verification process a 2nd time. Once you have been verified, we won't require any additional information so you can SKIP this step. When will my account be upgraded to verified status? Your PlayerUp Account will be upgraded from "Registered" to "Verified" upon sending your payment. You will now notice that you have a "Verified" seal under your username. What this Verified seal means is that moving forward you will no longer need any further verification, will help promote your ads with buyers/sellers, and you shouldn't experience any further delays on your transactions. Typically the fee is $20 to be verified but we provide it at no charge for buyers/sellers who use PlayerUp Middleman Services. What happens after I have submitted my payment information? Your payment will be put in queue and will be sent to you within 1-144 hours upon completion of the 3 way conversation ticket with you and the buyer. We will update this ticket once your payment has been sent. No further reply is needed in this ticket unless you have additional questions. How can I get updates on my payment status? You can track your orders instantly here. For all other payment related questions and updates please make sure to use this private conversation ticket only. Once you ask your question, an agent will update you in this ticket as soon as they can. If you open a duplicate ticket requesting an update then we could close those duplicate tickets without a reply in order to prevent confusion, duplicate replies and prevent spam. (06/09/2018) This message is to inform both parties that Middleman has requested to change the prefix to Payment Processing Payment Processing This message is to inform you that your order has been reviewed by one of our agents and your payment is about to be processed. Your order is now complete and you should be receiving a payment notification message shortly here in this ticket. (06/12/2018) Payment Completed Payment Amount Due Added To Middleman Balance Wallet We have successfully added the amount you are owed for this transaction to your Middleman Wallet Balance. You can view the middleman balance transaction deposit we made to your account by clicking here. This is done for tracking purposes on your end. When will I actually receive my payment due? Your actual payment will be released shortly. We will be opening a Middleman Wallet Balance Cashout - Completed ticket with you detailing your payout shortly. While waiting for my payment, is there anything else I need to do? No. We have all your payment information already but feel free to update your payment details here. Note that updating your payment details is completely optional as we will update this on our end when cashing out your middleman balance. Should I open a withdraw credits ticket? No. Please note that you don't need to open a withdraw cashout ticket. We will be opening a new ticket with you once your payment has been officially processed shortly here. If in event a withdraw credits ticket is opened on your end, we will close it. Where can I find more information on middleman balances? For more information on the new Middleman Balance Wallet, simply click here. (06/16/2018)
Go ahead and track your cashouts. If it's not there, open a ticket with MM Support and tell them to recash you out - https://www.playerup.com/conversations/add?to=Middleman
