Resolved - PlayerUp Middleman Protected Transaction

Discussion in 'Disputes - Resolved Cases' started by Nico Parra, 1/17/18.

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  1. Nico Parra

    Nico Parra
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    How to Report a Dispute
    Please fill out all 9 questions below. You must provide proof or your claim cannot be validated.

    1. Date Dispute Happened
    January 8, 2018

    2. Are You The Buyer or Seller
    I'm the Buyer

    3. Total Transaction Value
    $55 USD

    4. Other Parties Username
    Ye.ti

    5. Method Used To Pay or Receive Payment
    PayPal

    6. Other Parties Email Addresses
    Unknown

    7. Other Parties Payment Email Address
    [email protected]

    8. Other Parties Messenger Username
    Ye.ti

    9. Provide All Chat Logs and Additional Information Below
    [​IMG]
     
    #1 Nico Parra, 1/17/18
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  2. Avatar PR

    Avatar PR
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    Premium Pro Status: This user is a Premium Pro Seller Verified Status: This user has completed basic background and ID verification Silver Status: This user has successfully completed 15+ middleman transactions Moderator Status (Non Employee): This account handles basic community support inquiries

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    @Nico Parra Just to make sure here.
    Have you paid directly to the seller or to Playerup Middleman?
     
    #2 Avatar PR, 1/17/18
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  3. OP
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    Nico Parra

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    #3 Nico Parra, 1/17/18
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    Nico Parra

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    Ive been waiting a week for him to respond on battle.net or on this website and no response and in an email it says that the account has been sold to me no one else and here is what I said to him today. [​IMG] [​IMG]
    [​IMG]
     
    #4 Nico Parra, 1/17/18
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  5. Avatar PR

    Avatar PR
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    Premium Pro Status: This user is a Premium Pro Seller Verified Status: This user has completed basic background and ID verification Silver Status: This user has successfully completed 15+ middleman transactions Moderator Status (Non Employee): This account handles basic community support inquiries

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    Thank you for confirming and providing supporting screenshots here. If you still have not received the item you purchased and you decide to cancel the order, you can do so in 3 Way Conversation Ticket of this Middleman transaction.
     
    #5 Avatar PR, 1/17/18
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  6. OP
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    Nico Parra

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    Kk i just didnt know how to get my money back thank you.
     
    #6 Nico Parra, 1/17/18
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  7. Avatar PR

    Avatar PR
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    Premium Pro Status: This user is a Premium Pro Seller Verified Status: This user has completed basic background and ID verification Silver Status: This user has successfully completed 15+ middleman transactions Moderator Status (Non Employee): This account handles basic community support inquiries

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    You're welcome. You would easily find the Cancel option in your 3 Way Ticket. No worry.
     
    #7 Avatar PR, 1/17/18
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    Nico Parra

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    Wait, quick question where is the cancel button? So that i can cancel the order?
     
    #8 Nico Parra, 1/17/18
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    Nico Parra

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    Nvm i think i got it, i went into the prefixes and clicked on "Buyer - Cancel Order" is that correct or am i doing it wrong?
     
    #9 Nico Parra, 1/17/18
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  10. Avatar PR

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    You are in the right path
     
    #10 Avatar PR, 1/17/18
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    Nico Parra

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    But the thing is that I know the seller wont respond to the request for cancelling the order, because he is already trying to avoid selling me the account so what do i do?
     
    #11 Nico Parra, 1/17/18
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    Nico Parra

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    If the seller doesnt respond, how long will it take for the order to be refunded?
     
    #12 Nico Parra, 1/17/18
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    Whether the seller communicates with you or not, it does not matter. If the buyer cancels, Middleman still protects the buyer.
     
    #13 Avatar PR, 1/17/18
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  14. Middleman

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    Moderator Status (Staff): This account handles all middleman support tickets Middleman Status (Staff): This account handles all middleman transactions

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    #14 Middleman, 1/17/18
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    Nico Parra

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    Middleman im in the 3 way convo and i requested to cancel the order can u please help me?
     
    #15 Nico Parra, 1/17/18
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  16. Middleman

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    I don't personally handle cancellations. Another middleman agent will update it soon here. Multiple agents work from this @Middleman account.
     
    #16 Middleman, 1/17/18
  17. Middleman

    Middleman
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    Moderator Status (Staff): This account handles all middleman support tickets Middleman Status (Staff): This account handles all middleman transactions

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    Just giving you feedback. Be patient it will be updated soon.
     
    #17 Middleman, 1/17/18
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