To whom it may concern, I just got back traveling to Japan and when I got back, I noticed that the seller had reclaimed the account. Both the email and password have been changed without my authorization. The transaction was for a Reddit account with the seller "ImChicken". This is the thread that I purchased from: Sold - 6 Year Old Account | 1,300 post karma | 10,779 comment karma | 1 trophies | PlayerUp Accounts Marketplace. Player 2 Player Secure Platform. How can I proceed from here to receive a refund?
Automated Response Thank you for submitting a support ticket. An agent will assist you shortly with your inquiry. Meanwhile, please view the links below as this will direct you to the correct department to get help with your questions. Regular Support For all non-middleman help related questions, please follow these instructions: 1). View the Guides Section for all commonly asked questions 2). View our Knowledge Base for all other commonly asked questions 3). If these sections above don't answer your question, please submit a Help Ticket here. Middleman Support - "Active" Orders Please note that this support is for non-middleman related issues only. For all middleman support questions, please use your Private or 3 Way Conversation Ticket already opened. If you don't have a Private or 3 Way Conversation Ticket opened, please click here to contact middleman support directly. Please also note middleman support is currently experiencing some delays on their responses so we ask that you remain as patient as possible. Middleman Support - Non "Active" Orders If you don't have a Private or 3 Way Conversation Ticket opened, please click here to contact middleman support directly or click here to post a help ticket. Disputes If you believe someone has possibly scammed/frauded you, please Open A Dispute Form (takes 2 minutes). Filing a report will then provide us the necessary information to take action against the individual and assist you at resolving the dispute. .
Guide - How To Cancel A Middleman Order | PlayerUp Accounts Marketplace. Player 2 Player Secure Platform.
Hey, I'm not sure where to find that. In my Pre Middleman Order, it says I purchased what I linked previously. I created an order ticket with the requested information, and sent in my ID for verification. The seller then PM'd me the account details and I was able to log-in. Within a week of that, he reclaimed the account.
This is not how PlayerUp's Middleman Service does the account information releasing. @Middleman will open a 3-way conversation with the seller, the buyer and the @Middleman in it where the account releasing should be done. I checked the thread of the product you bought and it seems like @Middleman did confirm your payment same day as your comment about the order being created, that cancels out the possibility of @Middleman impersonation WHICH means that your money is with @Middleman and 100% safe. To check your Order Number, just go to your "Conversation" page, there should be a private and 3-way conversation in there with the Transaction ID on its title. That is your Order Number.
Hey Rolan, Thank you for taking the time to help me out. I just checked my conversations and I'm not sure I got a separate conversation from Middleman? I only received the pre-order message with a blank transaction ID. Here is a picture of my conversation history. Imgur:
I see, another way to check your Order Number is from the email you receive from PlayerUp.com. See below for reference.
Sorry for the delayed response; just got off work. I checked my email and filtered for playerup but I've only gotten conversation emails and the pre-middleman conversation? I do have the Playerup APM order # from PayPal if that helps. Is that the same? The number is : Playerup APM order number: 640230439 Sorry if this is difficult and seriously thank you for helping me out here.
Go to your three way ticket click change order status and then click buyer cancel order and then click confirm hope I helped
yes, this is it. now contact @Middleman via the Pre Middleman Order Startup then tell them what you want to do with your transaction with the seller, they will refund you your money if you decided to cancel it.
