Resolved - PlayerUp Middleman Protected Transaction

1. Date Dispute Happened
November 8th 2017 at 4:02 PM Eastern Time

2. Are You The Buyer or Seller
I am the Buyer

3. Total Transaction Value
$50 USD

4. Other Parties Username
The users PlayerUp Name is TheReaper7799

5. Method Used To Pay or Receive Payment
PayPal Unverified

6. Other Parties Email Addresses
N/A

7. Other Parties Payment Email Address
N/A

8. Other Parties Messenger Username
N/a

9. Provide All Chat Logs and Additional Information Below
There was no conversation the reason why I am wanting a refund is because the seller is not responding to anything, hasn't been active since the day he/she posted the Thread  Sold - Selling Wizard101 Account (Life100,Storm52,Death50) | PlayerUp Accounts Marketplace. Player 2 Player Secure Platform. and i am not trying to wait any longer to receive what i paid for.

 

@TheReaper7799 Dispute against you.

 

So what do I do now.

 

So what do I do now LegendGods ?

 

Will i receive a refund for what i payed for but didn't receive.

 

Give @TheReaper7799 a chance to reply. If not we will investigate.

 

But if you did the transaction on PayPal and not with PlayerUp's middleman we cant get your money back? If you sent the money through Services you will be able to refund - If you sent it through Friends and Family, you've lost your money.

 

I did send my payment thru the PlayerUp Middleman LegendGods.

 

@TmaEstar As you filled out the form here that you do not have any conversations, have you received Pre Middleman Order Start Up in your PM box ?

Please write there to inform Middleman about your transaction.

 

The only thing from middleman is the pre middleman startup conversatiob

 

Exactly, that one.

Please write to inform Middleman there.

 

Do I write and say I want a refund or go in details why I want a refund

 

Yes if you still wish to cancel.

Also, please change the prefix by clicking CHANGE ORDER STATUS and choose 'Buyer Cancel Order'

 

Ok I did what you told me to let's hope for a response soon

 

Avatar PR On a average time scale how long does it usually take for an agent to respond to your case, because I've been waiting for about a week now for this all to be figured out and down with.

 

Considering you only just changed the Order status on Monday you haven't been waiting a week. Middleman will refund you when he gets round to it. @Middleman

 

@TmaEstar We try to not send multiple tickets to Middleman and Admin regarding the same issue because it does slow down the ticket process.

Since @LegendGods has already been helping you to resolve with Middleman since the beginning and you also contacted Middleman in the right section, this issue should be resolved soon.

 

Ive been changed the oder status before Monday i was just asking if there was anything else extra that i needed to do.

 

Ok I'm getting a little confused now it has now been several days since i purchased the account and still haven't received it or my refund, also i haven't got one response from @Middleman and the seller hasn't been active since the day the thread was posted what is going on.