Recently tries SE'ing UE and got this email. Success or restart? Dear , Thank you for your message. To evaluate your warranty claim further, please complete the details below. Once all the information has been supplied, we will be able to assess the warranty claim. Shipping information: - First Name: - Last Name: - Company (if any): - Address: - Postal Code: - City: - County/State (if any): - Country: - Telephone Number (including country code): Please complete for both the residential and the desired delivery address if needed. We deliver during regular business hours (Monday through Friday from 9:00 AM to 5:00 PM). Thank you in advance for providing this information. For future reference your case reference number is 05823880. This will allow us to quickly find the contact history when you need additional help. If we do not receive a reply, your support request will eventually be closed and set to "solved". A ****** will be sent to you to gather your feedback. To contact us by phone or obtain additional information (FAQ's, Forum, Manuals, etc.) please visit Best regards, Anna Ultimate Ears Customer Care