Approved and Implemented Live Middleman Support

Discussion in 'Suggestions' started by Ninja, 12/23/16.

Thread Status:
Not open for further replies.
  1. Ninja

    Ninja
    Expand Collapse
    Verified Status: This user has completed basic background and ID verification Bronze Status: This user has successfully completed 3+ middleman transactions

    Offline
    Joined:
    10/31/16
    Posts:
    1,229
    Likes Received:
    63
    This will offer help for sellers and buyers, instead of having a middleman that checks messages like once a week.

    Will require hiring people for the live middleman, but would help the site much more.

    In the past, I have needed help from middleman, which I needed them to reply quickly. But they dont/cant

    Would be an awesome update to the site, and would be very interesting what you think about it.

    When it comes to it, If you decided to add this feature, I would be interested in being a live middleman.

    Thanks for reading! :)
     
    • This user is inactive. Hasn't logged into their account in over 60 days.
  2. BloodlineReap24

    BloodlineReap24
    Expand Collapse
    Verified Status: This user has completed basic background and ID verification Trusted Status: This user is a trusted member Platinum Status: This user has successfully completed 125+ middleman transactions

    Offline
    Joined:
    4/15/15
    Posts:
    11,367
    Likes Received:
    39
    My Location:
    it's available for VIP's i think
     
    • This user is inactive. Hasn't logged into their account in over 60 days.
  3. Admin

    Admin
    Expand Collapse
    Admin Status (Staff): This account handles all admin general support inquiries

    Offline
    Joined:
    12/1/13
    Posts:
    13,456
    Likes Received:
    1,389
    Yes it is. We will be expanding the VIP option in 2017.

    We do have a live chat option coming but it's not going to happen until middleman 2.0. As for putting a live chat on PlayerUp for everyone to use, while we wish we could offer this it can be overwelming and would require a high budget. We'd need about 3 agents per shift, 9-12 employees total. Costs skyrocket and there is a reason forums don't have live chats.

    However we do have alot of other tweaks I'm sure you like coming in 2017.
     
    Ninja likes this.
  4. BloodlineReap24

    BloodlineReap24
    Expand Collapse
    Verified Status: This user has completed basic background and ID verification Trusted Status: This user is a trusted member Platinum Status: This user has successfully completed 125+ middleman transactions

    Offline
    Joined:
    4/15/15
    Posts:
    11,367
    Likes Received:
    39
    My Location:
    I can work as a live support tho...
     
    • This user is inactive. Hasn't logged into their account in over 60 days.
  5. Admin

    Admin
    Expand Collapse
    Admin Status (Staff): This account handles all admin general support inquiries

    Offline
    Joined:
    12/1/13
    Posts:
    13,456
    Likes Received:
    1,389
    We'll explore this later in the year. For now, the site chat is back up which launched today.
     
    Ninja likes this.
  6. OP
    OP
    Ninja

    Ninja
    Expand Collapse
    Verified Status: This user has completed basic background and ID verification Bronze Status: This user has successfully completed 3+ middleman transactions

    Offline
    Joined:
    10/31/16
    Posts:
    1,229
    Likes Received:
    63
    I see your adding and planning middleman 2.0 now and are currently designing it.

    Do you think this would be added to the website? If you were planning to add this, I would love to help.
     
    • This user is inactive. Hasn't logged into their account in over 60 days.
  7. Admin

    Admin
    Expand Collapse
    Admin Status (Staff): This account handles all admin general support inquiries

    Offline
    Joined:
    12/1/13
    Posts:
    13,456
    Likes Received:
    1,389
    Q4 2017
     
Thread Status:
Not open for further replies.