He guys, it's been awhile and I've decided to get back into Fitbit SEing, so I gave it a try again today but the rep asked me to send back the tracker. Here's the transcript: Code: Andrew (12/06/2017 à 18:07:37): Hi Bradley, my name is Andrew. How can I help you? Moi (12/06/2017 à 18:08:10): Hello Andrew, it's nice to meet you. Andrew (12/06/2017 à 18:08:27): Nice to meet you as well, Bradley. Moi (12/06/2017 à 18:08:51): I think my screen might be broken. Andrew (12/06/2017 à 18:09:39): I'll be glad to assist you with the broken screen issue of your Blaze. Andrew (12/06/2017 à 18:09:43): To start, please share with me the email address that you use with your Fitbit account. Moi (12/06/2017 à 18:10:09): Ok, it's ****.******@mail.com Andrew (12/06/2017 à 18:10:34): Thank you, Bradley. Can you tell me a little bit more about the issue that your tracker is experiencing? Moi (12/06/2017 à 18:11:50): Well, my blaze used to work fine, but I woke up one morning and it wouldn't turn on. Andrew (12/06/2017 à 18:12:05): Thanks for the clarification. Andrew (12/06/2017 à 18:12:17): I would like to try a couple of suggestions with you, okay? Moi (12/06/2017 à 18:12:37): Ok, let's go. Andrew (12/06/2017 à 18:12:47): Do you have access to a computer, and your tracker's charging cable close to you? Moi (12/06/2017 à 18:13:08): Yes. Andrew (12/06/2017 à 18:13:28): Great, before we start, lets try something. Andrew (12/06/2017 à 18:13:36): First, clean the charging contacts on the back of your tracker with a toothpick or a toothbrush with rubbing alcohol. Andrew (12/06/2017 à 18:13:42): Make sure not to scrape the contacts or pins with anything metal, since this can damage the plating and cause corrosion. Moi (12/06/2017 à 18:14:03): Okay, I'll be right back. Andrew (12/06/2017 à 18:14:22): Take your time. Moi (12/06/2017 à 18:15:40): Done. Andrew (12/06/2017 à 18:16:10): Also, please soak a cotton swab with alcohol and press the swab to the pins of the charging cable carefully. Moi (12/06/2017 à 18:16:33): Alright. Moi (12/06/2017 à 18:16:57): Ok, done. Andrew (12/06/2017 à 18:17:34): Great, please plug your charging cable into the USB port and plug your Blaze, try a different USB port of your computer to connect the charging cable. Andrew (12/06/2017 à 18:17:39): Also check the alignment making sure the charging cable is securely connected. Moi (12/06/2017 à 18:18:04): Ok, give just a minute. Andrew (12/06/2017 à 18:18:32): Take your time. Moi (12/06/2017 à 18:19:20): I tried different ports, making sure the cable was secure but the screen doesn't seem to tunr on. Andrew (12/06/2017 à 18:20:29): Okay, now that you've tried cleaning the ports, let's try restarting your tracker, I'll walk you through it. Andrew (12/06/2017 à 18:20:49): Press and hold the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen. This should take less than 10 seconds.then let go of the buttons. Moi (12/06/2017 à 18:21:18): Okay. Andrew (12/06/2017 à 18:21:36): Please let me know how it goes. Moi (12/06/2017 à 18:21:48): Still nothing. Andrew (12/06/2017 à 18:22:40): Thanks for letting me know and trying our suggested steps, Bradley. Andrew (12/06/2017 à 18:22:47): Due to this situation with your tracker, I would like to move on and proceed to explore its warranty status. Moi (12/06/2017 à 18:23:07): Ok, I understand, thank you. Andrew (12/06/2017 à 18:23:26): You're very welcome. Please allow me a moment. Andrew (12/06/2017 à 18:23:44): may l know your country of residence? Moi (12/06/2017 à 18:24:28): I currently live in France. Andrew (12/06/2017 à 18:25:29): Thank you for letting us know, Bradley. In this case, please send the tracker back to us at the following address. Andrew (12/06/2017 à 18:25:48): ModusLink B.V. Fitbit Returns Center Smakterweg 100 5804 AM Venray Netherlands Andrew (12/06/2017 à 18:26:03): Once we receive the tracker we will send a replacement back to you, okay? Moi (12/06/2017 à 18:26:12): Okay, sure. Andrew (12/06/2017 à 18:27:06): Great, i will send you an email, once you send it lease reply to this email with the shipping number as this will expedite the process. Moi (12/06/2017 à 18:27:41): Okay, thank you! Andrew (12/06/2017 à 18:27:52): You're very welcome! Andrew (12/06/2017 à 18:27:54): By the way, you will be receiving a brief customer satisfaction ****** after this chat, and I would really appreciate if you can take a moment to rate your experience reaching customer support and my service today. Andrew (12/06/2017 à 18:27:57): Is there anything else I can assist you with today? Moi (12/06/2017 à 18:28:22): I don't think so. Moi (12/06/2017 à 18:28:37): Thanks for helping me out. Andrew (12/06/2017 à 18:28:43): It was my pleasure Bradley, it was great chatting with you today, if there are no further inquiries, please go ahead and finish the chat. I hope you have a great day! Moi (12/06/2017 à 18:29:00): Have a good day too. Do you guys know what I did wrong? or did I just get a shitty rep? Thanks for your help!
