How to Report a Dispute Please fill out all 9 questions below. You must provide proof or your claim cannot be validated. 1. Date Dispute Happened May 11, 2017 2. Are You The Buyer or Seller I'm the Buyer 3. Total Transaction Value $266.33 USD 4. Other Parties Username Hanzi Wood 5. Method Used To Pay or Receive Payment PayPal 6. Other Parties Email Addresses [email protected] 7. Other Parties Payment Email Address [email protected] 8. Other Parties Messenger Username line: spartawood1337 9. Provide All Chat Logs and Additional Information Below Chat history with SpartaWood Saved on: 2017/05/21 13:12 2017/05/11(Thu) 12:48 James Hey 12:48 SpartaWood Hello 12:48 James Your lords mobile account. 12:48 SpartaWood 63m? 12:48 James Yes 12:48 James Is it android? 12:48 SpartaWood Yes 12:48 James 225? 12:49 James What kingdom? 12:49 SpartaWood Correct 12:49 SpartaWood Let me check 12:49 James Can I see pictures? 12:49 SpartaWood K14 12:49 James Can I see pictures? 12:50 SpartaWood [Photo] 12:50 SpartaWood [Photo] 12:50 SpartaWood [Photo] 12:50 SpartaWood [Photo] 12:50 SpartaWood [Photo] 12:50 SpartaWood [Photo] 12:50 SpartaWood [Photo] 12:50 SpartaWood [Photo] 12:50 SpartaWood [Photo] 12:50 SpartaWood [Photo] 12:50 SpartaWood [Photo] 12:50 SpartaWood [Photo] 12:50 SpartaWood [Photo] 12:50 SpartaWood [Photo] 12:50 SpartaWood [Photo] 12:50 SpartaWood [Photo] 12:50 SpartaWood [Photo] 12:50 SpartaWood [Photo] 12:50 James I'll buy 12:50 SpartaWood Ok cool 12:50 SpartaWood playerup.com/thachu1016 12:50 James Later today. 12:50 James Tho 12:50 SpartaWood That's my paypal 12:51 James Okay, can we do it through the site? 12:51 SpartaWood Well I have 3 on the line xD who ever buy it first will get it 12:51 SpartaWood Middleman can take up to 1-2 weeks 12:51 SpartaWood You can trust me I just sold a 38m account 12:51 SpartaWood [Photo] 12:52 SpartaWood Here is with the middleman 12:52 SpartaWood [Photo] 12:52 James Okay, just give me a few hours in school I'm interested in it. 12:52 SpartaWood Ok, cool! 12:53 James Btw playerup.com for an work for me sometimes. 12:53 SpartaWood What? Don't paypal work for you? 12:54 James No playerup.com 12:54 SpartaWood Btw where are you from ? 12:54 James The link 12:54 James I'm from the U.S. 12:54 SpartaWood Oh, you like anime ? 12:54 James Sometimes the link playerup.com works sometimes it doesn't and I do most of the time I have to send via email. 12:55 SpartaWood Ok lets do that then, when you are ready I will fix it with email 12:56 James About 3 hours or som 12:56 SpartaWood Ok 14:25 James Hello, 14:26 SpartaWood Hey, the account is sold but I will get a better one tomorrow 14:26 James Oh, 14:26 SpartaWood I will get a better one for you tomorrow 14:28 James I might buy one th for 200, I might have 100 or less left. 14:29 SpartaWood I have one account with 52m might and 40m kills for 250$ 14:29 James Pics? 14:32 SpartaWood [Photo] 14:32 SpartaWood [Photo] 14:32 SpartaWood [Photo] 14:32 SpartaWood [Photo] 14:32 SpartaWood [Photo] 14:32 SpartaWood [Photo] 14:32 SpartaWood [Photo] 14:32 SpartaWood [Photo] 14:32 SpartaWood [Photo] 14:32 SpartaWood [Photo] 14:32 SpartaWood [Photo] 14:32 SpartaWood [Photo] 14:32 SpartaWood [Photo] 14:33 SpartaWood The account is 54m with 47m kills atm 14:35 James Awe 14:35 James It does have petit devil ;( 14:35 James Petite 14:36 SpartaWood But if you can wait 1 day I will have an account with 65m might and bh 25, prison altar is high 14:36 SpartaWood Sorry xD 14:36 James For how much? 14:36 SpartaWood That's the only account I have atm 14:36 SpartaWood The 65m account will sell for 285$ 14:37 SpartaWood Because of the battle hall and prison + altar 14:37 James I don't have that much. 14:37 James I have about 250 14:37 SpartaWood Hmm 14:37 SpartaWood I can agree to that, this account only have 4 gold heroes and some paid ones 14:37 SpartaWood Can we do 265? 14:38 James What kingdom? 14:39 SpartaWood K72 14:39 James Why tomorrow? 14:39 SpartaWood Or just buy the 54m account >.< 14:40 James The only reason I wanted the other one was because it had my little devil 14:40 SpartaWood I'm buying that account from my friend, he will be home tomorrow 14:40 SpartaWood Buy her for 5$ 14:40 James I'm not 18 so I can't lol 14:40 SpartaWood Lol xD 14:41 James Does his account have her? 14:41 SpartaWood So what are you going to do ? 14:41 SpartaWood I dont think so 14:41 James If you can get her on that 54m acc I'll buy it 14:41 James Rn 14:42 SpartaWood But if petite get on sale tell me and I will buy her for you 14:43 SpartaWood Buy the 54m account, and when petite devil gets on sale I will buy her for you ^_^ 14:44 James Lol 14:44 SpartaWood You can buy her with paypal if you have android \ (^_^) / 14:45 James 225 54mil since the light is lower, less gold hero's, less 14:45 James 225$ 14:45 James The person you called didn't pick up. 14:45 James And I can't as they closed my accounts for Android using paypal 14:45 SpartaWood Why are you calling :0 14:45 James Did mean too 14:45 SpartaWood Oh 14:45 James Didnt* 14:46 SpartaWood I will think about it, I will have a better account tomorrow 14:48 James Well this account has less stuff than the other account 14:48 SpartaWood True 14:49 James Which you were selling for 225 14:49 SpartaWood Yeah :/, I think you will like the other account tomorrow. I have much better stuff. 14:50 James I guess I can wait, i only have about 250 tho 14:50 James Is it android?? 14:50 SpartaWood The account I will get tomorrow is android 14:51 SpartaWood The 54m is fb account, it can connect to ios and android 14:52 James You said 265??? 14:52 SpartaWood Yes 14:52 James You are 100% confirmed that you will get it? 14:52 SpartaWood 265$ that's actually a realllllly good price, i was thinking about to sell if for 300+$ 14:52 SpartaWood Yes I'm 100% sure 14:53 James Can I pay in advance 14:53 SpartaWood Yes you can. Do you want to pay now? 14:54 James When is your coming home tomorrow and you guys know the deal do you have an time? 14:54 SpartaWood I will prob have it less then 12 hours 14:55 James What time is it there? 14:55 SpartaWood 20:55 right now 14:55 SpartaWood My friends time is almost 3:am thats why I cant get it now 14:55 James It's 8pm? 14:55 SpartaWood Yes almost 9pm 14:55 James Ah in 12 hour it's 3am for me lol 14:56 James But I'll be up 14:56 SpartaWood Oh, Ok cool 14:56 SpartaWood playerup.com/thachu1016 14:56 SpartaWood That's my paypal 14:56 SpartaWood I don't know why the letters is in chinese... lol 14:57 James Can I have your email? 14:58 SpartaWood [email protected] 15:01 James I'm gonna wait till my cool down on PayPal ends first 15:01 SpartaWood How long is that? 15:04 James a few hours how long will you be up? 15:05 SpartaWood School tomorrow and its 9pm going to bed in 1 hour 15:05 SpartaWood Just send the money later and I will confirm it 15:38 James Okay 15:39 James What time do you think you'll have it tomorrow 15:40 SpartaWood 10-12am swedish timw 15:44 James Ah 15:44 James Okay 17:15 James I paid 17:16 SpartaWood Can you send picture? 17:19 SpartaWood I will contact you tomorrow good night 19:20 James Screenshot by Lightshot 2017/05/12(Fri) 4:46 James I'm here all day 10:22 James Can we do the deal? 10:24 James [Photo] 10:24 James I paid 11:38 James Sir? 12:11 James Sir? 12:11 James Canceled call 12:14 James excuse me sir. 12:20 James Are you going to answer me? 12:27 James Canceled call 12:28 James Im chargeing back. 13:16 James Sir 14:46 James Sparta 2017/05/21(Sun) 12:02 James Sparta 12:03 James The person you called didn't pick up. 12:11 James Sparta.
@AgentGandalf How can you protect yourself from these type of scams in the future? I strongly recommend in the future to use PlayerUp Middleman Services to protect yourself from these type of scams. Here is how it works for buyers (Middleman: Buyers Guide | PlayerUp Accounts Marketplace. Player 2 Player Secure Platform. and here is how it works for sellers (Middleman: Sellers Guide | PlayerUp Accounts Marketplace. Player 2 Player Secure Platform. What can you do next to resolve this issue? Since this is a PayPal transaction, you need to immediately go to PayPal and open a dispute hopefully before the seller moves those funds. In order to do that, go to your paypal receipt, and see the area where it says resolution or dispute payment. Open a dispute and provide them as much proof as possible. Contact PayPal as well and ask them what you need to do to win a dispute. Keep in constant communication with paypal. If you sent the payment by family and friends then unfortunately those funds are lost as you cannot dispute those payments and we strongly advise against sending friends and family payments in the future even if the seller requires it, you can easily say no. For more information, please contact PayPal. Can PlayerUp provide compensation for this dispute? Since this is a non middleman transaction and PlayerUp wasn't directly involved with safeguarding your payment and guaranteeing your transaction we will unfortunately not be able to provide any compensation for you on this transaction as you dealt directly with the individual for which you're submitting a complaint against in this ticket. However if you're able to locate his full name and address, we can possibly go after him but there is no guarantee we'll be able to recover any lost property or funds - Guide - Combat Fraud Service | PlayerUp Accounts Marketplace. Player 2 Player Secure Platform. How can I protect myself in the future? We strongly advise that you don't conduct business offsite. This is the #1 way scammers attract buyers and sellers is they lure them offsite and then bait them into anything because they have no consequences for their actions. If you did business on site, then disregard this message as the majority of scams are done offsite.
[trigger]Guide - How To Report A Dispute Automated Response If someone you believe has scammed you, please open a Dispute Form Here. Filing a report takes 2 minutes and will then provide us the necessary information to take action against the individual and assist you at resolving the dispute. Thank you for your cooperation on this matter and sorry to hear about the problems you experienced. .[/trigger] [trigger=by]For: freechest Re: #3[/trigger]
@Hanzi Wood you will be suspended if you don't respond here. Stop opening tickets on other sections of the site and address this ticket. Thank you.
[trigger]Guide - How To Resolve Suspensions Automated Response What does it mean when my account has been suspended? Accounts that have been suspended are in violation of one or more of the following rules: Behavior Disruptive Feedback System Abused Multiple Accounts Reported Fraudulent by 2+ Members Spammed Website Repeatedly What does it mean when my account has been banned? Fraudulent Spamming Mass Promoting How do I resolve this issue? Wait for a moderator to review your account which can take time, OR Submit a Support Ticket requesting your suspension removed. Provide us your username and the reason why you believe you were suspended. .[/trigger] [trigger=by]For: Admin Re: #4[/trigger]
Not the response we're looking for. When you're ready to actually be serious and handle communications professionally, then we'll restore your account. Your account has been suspended for now because you have failed to address this dispute.
[trigger]Guide - How To Resolve Suspensions Automated Response What does it mean when my account has been suspended? Accounts that have been suspended are in violation of one or more of the following rules: Behavior Disruptive Feedback System Abused Multiple Accounts Reported Fraudulent by 2+ Members Spammed Website Repeatedly What does it mean when my account has been banned? Fraudulent Spamming Mass Promoting How do I resolve this issue? Wait for a moderator to review your account which can take time, OR Submit a Support Ticket requesting your suspension removed. Provide us your username and the reason why you believe you were suspended. .[/trigger] [trigger=by]For: Hanzi Wood Re: #5[/trigger]
[trigger]Guide - How To Resolve Suspensions Automated Response What does it mean when my account has been suspended? Accounts that have been suspended are in violation of one or more of the following rules: Behavior Disruptive Feedback System Abused Multiple Accounts Reported Fraudulent by 2+ Members Spammed Website Repeatedly What does it mean when my account has been banned? Fraudulent Spamming Mass Promoting How do I resolve this issue? Wait for a moderator to review your account which can take time, OR Submit a Support Ticket requesting your suspension removed. Provide us your username and the reason why you believe you were suspended. .[/trigger] [trigger=by]For: Hanzi Wood Re: #5[/trigger]
[trigger]Guide - How To Resolve Suspensions Automated Response What does it mean when my account has been suspended? Accounts that have been suspended are in violation of one or more of the following rules: Behavior Disruptive Feedback System Abused Multiple Accounts Reported Fraudulent by 2+ Members Spammed Website Repeatedly What does it mean when my account has been banned? Fraudulent Spamming Mass Promoting How do I resolve this issue? Wait for a moderator to review your account which can take time, OR Submit a Support Ticket requesting your suspension removed. Provide us your username and the reason why you believe you were suspended. .[/trigger] [trigger=by]For: Hanzi Wood Re: #5[/trigger]
[trigger]Guide - How To Resolve Suspensions Automated Response What does it mean when my account has been suspended? Accounts that have been suspended are in violation of one or more of the following rules: Behavior Disruptive Feedback System Abused Multiple Accounts Reported Fraudulent by 2+ Members Spammed Website Repeatedly What does it mean when my account has been banned? Fraudulent Spamming Mass Promoting How do I resolve this issue? Wait for a moderator to review your account which can take time, OR Submit a Support Ticket requesting your suspension removed. Provide us your username and the reason why you believe you were suspended. .[/trigger] [trigger=by]For: Hanzi Wood Re: #5[/trigger]
We have not heard back from the OP so we are cancelling this. Please work with PayPal to resolve this.
