Under Investigation TH8.99 (ENGINEERED/MINI-MAX TH11) Heroes 45/45/20, Max walls, INSANE WAR BEAST

Discussion in 'Disputes - Caution / Under Investigation' started by marioguillen29, 6/1/17.

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  1. marioguillen29

    marioguillen29
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    How to Report a Dispute
    Please fill out all 9 questions below. You must provide proof or your claim cannot be validated.

    1. Date Dispute Happened
    may 30th 2017

    2. Are You The Buyer or Seller
    I am the buyer (marioguillen29)

    3. Total Transaction Value
    $300USD

    4. Other Parties Username
    seller username XN1j

    5. Method Used To Pay or Receive Payment
    PayPal

    6. Other Parties email address
    [email protected]

    7. Other Parties Payment Email Address
    [email protected]

    8. Other Parties Messenger Username
    kik: xn1j

    9. Provide All Chat Logs and Additional Information Below

    Screenshot_20170601-005748.png Screenshot_20170601-005807.png Screenshot_20170601-005814.png Screenshot_20170601-005823.png
     
    #1 marioguillen29, 6/1/17
    • This user is inactive. Hasn't logged into their account in over 60 days.
  2. freechest

    freechest
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    Recommended & Trusted Seller
    Verified Status: This user has completed basic background and ID verification Devoted Status: This user is a devoted member who helps other members Donator Status: This user has donated and helped grow our community Expert Status: This user is an established expert in the gaming industry ImLegit Status: This user has shown that they're a legitimate merchant Leader Status: This member has demonstrated leadership skills Secure Status: This user has shown he is a secure merchant Trusted Status: This user is a trusted member Veteran Status: This user is a veteran experienced member Bronze Status: This user has successfully completed 3+ middleman transactions Banned Status: This user has been banned due to fraudaulent acts against others

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    This user has been banned for: Multiple Reports of Fraud - [email protected]

    #2 freechest, 6/1/17
    • This user is inactive. Hasn't logged into their account in over 60 days.
    Bigboi69 and Admin like this.
  3. samsaha86

    samsaha86
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    Premium Status: This user has a Premier Sellers Account Verified Status: This user has completed basic background and ID verification Devoted Status: This user is a devoted member who helps other members Expert Status: This user is an established expert in the gaming industry ImLegit Status: This user has shown that they're a legitimate merchant Secure Status: This user has shown he is a secure merchant Trusted Status: This user is a trusted member Veteran Status: This user is a veteran experienced member Sapphire Status: This user has successfully completed 300+ middleman transactions Moderator Status (Non Employee): This account handles basic community support inquiries

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    it's a lot of money you should have used playerup middleman.
     
    #3 samsaha86, 6/1/17
    freechest and Admin like this.
  4. Admin

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    How can you protect yourself from these type of scams in the future?
    I strongly recommend in the future to use PlayerUp Middleman Services to protect yourself from these type of scams. Here is how it works for buyers (Buyers Guide) and here is how it works for sellers (Sellers Guide).

    Is there anything we can do to assist you still with this dispute?
    Please read this guide (Guide - Combat Fraud Service). All we need is the scammers full name and address and we can assist you further.

    What can you do next to resolve this issue?
    Since this is a PayPal transaction, you need to immediately go to PayPal and open a dispute hopefully before the seller moves those funds. In order to do that, go to your paypal receipt, and see the area where it says resolution or dispute payment. Open a dispute and provide them as much proof as possible. Contact PayPal as well and ask them what you need to do to win a dispute. Keep in constant communication with paypal. If you sent the payment by family and friends then unfortunately those funds are lost as you cannot dispute those payments and we strongly advise against sending friends and family payments in the future even if the seller requires it you can easily say no. For more information, please contact PayPal.

    Can PlayerUp provide compensation for this dispute?
    Since this is a non middleman transaction and PlayerUp wasn't directly involved with safeguarding your payment and guaranteeing your transaction we will unfortunately not be able to provide any compensation for you on this transaction as you dealt directly with the individual for which you're submitting a complaint against in this ticket. However if you're able to locate his full name and address, we can possibly go after him but there is no guarantee we'll be able to recover any lost properly or funds - Guide - Combat Fraud Service

    How can I protect myself in the future?
    We strongly advise that you don't conduct business offsite. This is the #1 way scammers attract buyers and sellers is they lure them offsite and then bait them into anything because they have no consequences for their actions. If you did business on site, then disregard this message as the majority of scams are done offsite.














    .













    .
     
    #4 Admin, 6/1/17
  5. PlayerUp

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    [trigger]Guide - How To Report A Dispute

    Automated Response​

    If someone you believe has scammed you, please open a Dispute Form Here. Filing a report takes 2 minutes and will then provide us the necessary information to take action against the individual and assist you at resolving the dispute. Thank you for your cooperation on this matter and sorry to hear about the problems you experienced.

    .[/trigger]

    [trigger=by]For: Admin Re: #4[/trigger]
     
    #5 PlayerUp, 6/1/17
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  6. Admin

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    #5 Admin, 6/1/17
    freechest likes this.
  7. PlayerUp

    PlayerUp
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    [trigger]Guide - How To Report A Dispute

    Automated Response​

    If someone you believe has scammed you, please open a Dispute Form Here. Filing a report takes 2 minutes and will then provide us the necessary information to take action against the individual and assist you at resolving the dispute. Thank you for your cooperation on this matter and sorry to hear about the problems you experienced.

    .[/trigger]
    [trigger]Guide - How To Resolve Suspensions

    Automated Response​

    What does it mean when my account has been suspended?
    Accounts that have been suspended are in violation of one or more of the following rules:
    • Behavior Disruptive
    • Feedback System Abused
    • Multiple Accounts
    • Reported Fraudulent by 2+ Members
    • Spammed Website Repeatedly

    What does it mean when my account has been banned?
    • Fraudulent
    • Spamming Mass Promoting

    How do I resolve this issue?
    • Wait for a moderator to review your account which can take time, OR
    • Submit a Support Ticket requesting your suspension removed. Provide us your username and the reason why you believe you were suspended.

    .[/trigger]
    [trigger=by]For: Admin Re: #5[/trigger]
     
    #6 PlayerUp, 6/1/17
    • This user is inactive. Hasn't logged into their account in over 60 days.
  8. pkl111

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    Try call your bank and do a charge back say goods and services not received
     
    #6 pkl111, 6/1/17
    • This user is inactive. Hasn't logged into their account in over 60 days.
  9. OP
    OP
    marioguillen29

    marioguillen29
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    thanks for your help, that's I'm going to do
     
    #7 marioguillen29, 6/1/17
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    freechest likes this.
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