Right now a ton of my customers are getting their accounts closed/orders cancelled out of the blue. Here's an example of a chat log: Code: My Customer: My account just disappeared. I tried to login but it would make me create a new account every time even though my information was correct. I already had an order on that account and wanted to check its status, but now that I've created a new one I can see it. The order# is ----------- Rep: I'll be glad to check the status of your order and account. May I have your last name, please? My Customer: ---Gives info--- Rep: Thank you. One moment, please. Rep: I'm sorry, your order for the[REALLY DOPE love you MOFUGING #] and the account was closed at the discretion of our Corporate Offices. Any account that is opened will consequently be closed as well. All inquiries on this account must be directed in writing to our Corporate Offices at QVC Customer Service, 1200 Wilson Drive - Studio Park, West Chester, PA‚ 19380. My Customer: Why? Will I be refunded? Rep: I apologize for any misunderstanding. The amount you're seeing is just an authorization, and not an actual charge. The authorization will be automatically removed by your financial institution (the timeframe is dependent on your bank’s policy). Your bank would be able to tell you what their specific timeframe is for releasing authorization holds. I’m sorry for any inconvenience and hope this information is helpful. Four other customers have had their orders paused and placed on "Contact Customer Service" Are they freaking out over my service or something?
