Didn't take a genius to figure this out If fitbit cannot be love you for you to send a replacement in, why would they give a love you about a charger? So you got your pebble or someshit, maybe a charge HR. Hopefully your device has some charge in it to make a fitbit account quickly than do this: You just connect to livechat say your charging chord isn't working, but your roomates or girlfriends works fine on your device. they will ask if you tried different usb ports or other gay love you. say yes Its that easy, than they will send a replacement charger