1. u can use a website like swagton buy a hoverboard 2. claim the item exploded, since there is tons of news about this, 100% of the time they will believe it, and if they ask you to return it, say some love you like the it exploded and love you # or some sht and can't return it, you can be aggressive too be like ima sue this company, best bet is calling them 3. 100% time free refund xD