I just SE'd a FitBit Charge HR in under 15 minutes. First time ever doing anything like this. No experience. Chat for anyone wondering: Code: Bernie (1/13/2017, 2:06:01 PM): Hi Antti , my name is Bernie. How can I help you? Me (1/13/2017, 2:06:16 PM): Hello! Bernie (1/13/2017, 2:06:25 PM): Hi Antti, how are you? Me (1/13/2017, 2:06:44 PM): Not so good I'm afraid. My device has stopped working Bernie (1/13/2017, 2:06:56 PM): I'm really sorry to hear that your Charge HR stopped working. Bernie (1/13/2017, 2:07:10 PM): But rest assured since you have me on the line, I'll be more than happy to assist you. Bernie (1/13/2017, 2:07:16 PM): To better assist you, may I verify the email address associated with your Fitbit account, Antti? Me (1/13/2017, 2:07:35 PM): (EMAIL I CHANGED IT TO, DIDN'T EVEN VERIFY LEL) Bernie (1/13/2017, 2:07:44 PM): Thank you. I just need to take a quick look at your account to see what I can find. Please allow me a moment, Antti. Me (1/13/2017, 2:07:53 PM): No problem Bernie (1/13/2017, 2:09:30 PM): Thank you for waiting. Me (1/13/2017, 2:09:38 PM): No problem Bernie Bernie (1/13/2017, 2:10:10 PM): Upon checking here on our system, your tracker's last synced was few weeks ago with medium battery level. Me (1/13/2017, 2:10:25 PM): Yeah I'm currently out of town at the moment actually. Bernie (1/13/2017, 2:10:48 PM): I've also confirmed that your firmware version on your Android mobile device is outdated. I may highly suggest you to do an update. Me (1/13/2017, 2:10:59 PM): Will do Bernie (1/13/2017, 2:11:05 PM): Now, let's troubleshoot your Charge HR, Antti. Bernie (1/13/2017, 2:11:09 PM): And thank you. Me (1/13/2017, 2:12:13 PM): (My excuse, not sure if its been used before. So I'll keep it secret. PM ME FOR IT) Me (1/13/2017, 2:12:23 PM): I'm quite annoyed as I only got it a couple a months ago. ^^^ FOUND THIS OUT FROM THE DATE REGISTERED (SEP/16) Me (1/13/2017, 2:12:46 PM): I used the help section on the site and also tried some community forums. Nothing has worked. Bernie (1/13/2017, 2:13:04 PM): I also appreciate your effort on troubleshooting your Charge HR prior to contacting us. Bernie (1/13/2017, 2:13:15 PM): Have you tried cleaning your tracker? Me (1/13/2017, 2:13:18 PM): Yeah I'm quite busy so I don't have time for long chats usually. Me (1/13/2017, 2:13:26 PM): Yes sir. Bernie (1/13/2017, 2:15:04 PM): Thanks for confirming. Bernie (1/13/2017, 2:15:30 PM): Ans since your Charge HR is (MY EXCUSE), we'll move forward in determining your warranty status. Me (1/13/2017, 2:15:48 PM): Thank you. Bernie (1/13/2017, 2:16:23 PM): To do so, may I know your country of residence and the name of the retailer where you purchased your tracker? Me (1/13/2017, 2:17:11 PM): I'm not sure about the retailer as my significant other gave me it but I live in the UK. Bernie (1/13/2017, 2:17:27 PM): I see. Thank you. Bernie (1/13/2017, 2:17:36 PM): Please allow me a moment to check your warranty status. Me (1/13/2017, 2:17:48 PM): Thank you so much Bernie. This is great help Bernie (1/13/2017, 2:19:33 PM): You're most welcome, Antti. Me (1/13/2017, 2:19:40 PM): Bernie (1/13/2017, 2:20:17 PM): Upon checking in our system, I've confirmed that your tracker is still within our 2 years limited warranty and is eligible for complimentary replacement. Me (1/13/2017, 2:20:28 PM): That's great! Bernie (1/13/2017, 2:22:23 PM): Yes, Antti. Bernie (1/13/2017, 2:22:36 PM): And since you've been confirmed as eligible for a replacement. Bernie (1/13/2017, 2:22:40 PM): Well send you an email shortly with your replacement options. Bernie (1/13/2017, 2:22:44 PM): Click the link in the email, and fill out the form. Bernie (1/13/2017, 2:22:57 PM): The email address we have for you is (MY NON VERIFIED EMAIL), Is this correct? Me (1/13/2017, 2:23:04 PM): Yes sir Bernie (1/13/2017, 2:23:39 PM): Great. I just sent the email. Me (1/13/2017, 2:24:08 PM): I have received the email. Me (1/13/2017, 2:24:17 PM): Shall I fill it out now ? Bernie (1/13/2017, 2:24:38 PM): Yes, anytime you want, Antti. Bernie (1/13/2017, 2:24:44 PM): Would there be anything else that I can help you with? Me (1/13/2017, 2:24:56 PM): Nothing else Bernie. Me (1/13/2017, 2:25:00 PM): Thank you so much for your help. Bernie (1/13/2017, 2:25:14 PM): By the way, after our chat you will receive a brief ******. Any feedback you'd like to provide would be most appreciated, and will help us refine our Support processes. Bernie (1/13/2017, 2:25:56 PM): Have a great day, Antti. Me (1/13/2017, 2:26:09 PM): You too! Lets hope it fully goes through. Otherwise this is set I believe.
