So I have SEed fitbit quite a few times but recently I got this account with a blaze on it. Every time I speak to the reps about a replacement (on chat) they either ask for a picture or ask me to return it. This didn't happened to me before on any account, can anyone help? here is a recent chatlog Attached Images http://www.playerup.com/forum/mpghv2/attach/png.gif fitbit1.PNG [Download and Thanks] (170.4 KB) http://www.playerup.com/forum/mpghv2/attach/png.gif fitbit2.PNG [Download and Thanks] (181.8 KB)