Suspended Member - MarkMa

12/24/2024, I paid $5 for this product, and the link didn't jump after payment.I clicked on the product link and entered the shopping cart to make a payment, but I didn't log in, and the page didn't jump after payment. Did not receive the goods and any contact. How can I receive the account I bought?
This is the product link, https://www.playerup.com/middleman/?page_id=5&form=cart&p_key=12154007_19823 and the following is a screenshot of the payment.

I submitted Ticket and received a reply:
“Please note that this support doesn't handle middleman/playerup purchases/orders/payments as you'll need to follow the directions below to reach a middleman agent. Your ticket won't be redirected so please make sure to follow the directions below:

Middleman Support - "Active" Orders
Please note that this support is for non-middleman related issues only. For all middleman support questions, please use your Private or 3 Way Conversation Ticket already opened. If you don't have a Private or 3 Way Conversation Ticket opened, please click here to contact middleman support directly. Please also note middleman support is currently experiencing some delays on their responses so we ask that you remain as patient as possible.

Middleman Support - Non "Active" Orders
If you don't have a Private or 3 Way Conversation Ticket opened, please click here to contact middleman support directly or click here to post a help ticket.

In order to reduce spam, we ask that you don't open multiple tickets over the same transaction as this could cause additional delays on your order. If you have a ticket already opened, please use that ticket and respond back to that ticket for an update. If you need an urgent update from middleman support and they're not responding, simply open a new ticket here and request for an urgent update. Delays can occur but rest assured middleman support will address your ticket as soon as they can.”

So if i want contact middleman support directly or click to post a help ticket，i Registered this account and i am been suspended 。
how can i Get my refund or the goods I bought.