Chat log my name is jkl3 for screenshots i used my second steam account End Chat Charles O.. Operator Charles O. has joined the chat. Charles O. Hello jkl3 and welcome to the G2A Global Marketplace. My name is Charles O. and I will be your consultant today! We could speak English or Polish. How can I help you? Cześć jkl3, witamy na naszym marketplace G2A. Nazywam się Charles O i będę Twoim konsultantem! Możemy mówić po angielsku lub po polsku. W czym mogę pomóc?06:02 PM jkl3 English Charles O. Sure How are you in new year? jkl3 Good Charles O. Glad to hear that. How can I help you? jkl3 I purchased 2 steam gift cards but they are already used Charles O. Oh, I am sorry to hear that. Could you provide me screenshot of error you received? Please, host it at imgur.com and provide me link. jkl3 Okay Charles O. Thanks! jkl3 I get key Okay now i try to redeem it Charles O. Okay jkl3 http://imgur.com/a/FOKuf Charles O. And second code too? jkl3 Yes Charles O. May I ask for screenshot as well? jkl3 It worked Charles O. Oh okay, so the problem was with only one? jkl3 Yes Charles O. Okay I see, thanks Let me tell you about two options we have in this situation, please choose one of them. First is refund. Refund will go to your G2A wallet however funds will be frozen for 14 days. After that time you will be able to use them. Second option is attempt of solving this with the seller. He will have got possibility of issuing you new key as replacement, or a refund straight to your payment operator. If he will not answer at all, or will not cooperate, you will be able to escalate this dispute into claim, and there one of our specialists will be assisting you, so for sure you will be not left alone with that dispute. jkl3 Okay First option then Charles O. Sure Please go to id.g2a.com and check if your mobile is provided/verified over there. If not, please do so. Once you do that, let me know jkl3 ok Charles O. Take your time jkl3 Okay I dont have phone number Charles O. This is needed for confirming refund. You could use one of your relatives or close friends. jkl3 Okay I use my brothers phone number then Charles O. Okay let me tell you when it's done. jkl3 Okay Charles O. Once you do that we will proceed with confirmation jkl3 Okay done Charles O. I used 30 day free G2A shield Perfect. Please proceed via this link Link removed I used 30 day free G2A shield And then i got refund http://prntscr.com/dqnmc1
