Resolved Possible scam

Discussion in 'Help - Ask Support Questions' started by Sewilartobyla, 10/28/24.

  1. Sewilartobyla

    Sewilartobyla
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    Hey, I bought robux from the person called Kizo on discord. He promised me to get the robux, but they did a mistake or something so I have to buy the same product again before I can get full refund. This seemed very sketchy, so I demanded my refund, but at the end they just cut contact with me
     
    #1 Sewilartobyla, 10/28/24
    Hulk likes this.
  2. Hulk

    Hulk
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    General Support Moderator
    General / Expediting Support (Staff): This account handles general/expediting support transactions Verified Status: This user has completed basic background and ID verification Moderator Status (Non Employee): This account handles basic community support inquiries

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    1. Report the issue to discord since they scammed you through discord.

    2. If they have a playerup username, report it to us by opening a dispute here - https://www.playerup.com/accounts/active-disputes/create-thread

    3. Don't deal directly in the future without shady 0 feedback sellers

    How can you protect yourself from these type of scams in the future?
    I strongly recommend in the future to use PlayerUp Middleman Services to protect yourself from these type of scams. Here is how it works for buyers (Buyers Guide) and here is how it works for sellers (Sellers Guide).

    Is there anything we can do to assist you still with this dispute?
    Please read this guide (Guide - Combat Fraud Service). All we need is the scammers full name and address and we can assist you further.

    What can you do next to resolve this issue?
    Since this is a PayPal transaction, you need to immediately go to PayPal and open a dispute hopefully before the seller moves those funds. In order to do that, go to your paypal receipt, and see the area where it says resolution or dispute payment. Open a dispute and provide them as much proof as possible. Contact PayPal as well and ask them what you need to do to win a dispute. Keep in constant communication with paypal. If you sent the payment by family and friends then unfortunately those funds are lost as you cannot dispute those payments and we strongly advise against sending friends and family payments in the future even if the seller requires it you can easily say no. For more information, please contact PayPal.

    Can PlayerUp provide compensation for this dispute?
    Since this is a non middleman transaction and PlayerUp wasn't directly involved with safeguarding your payment and guaranteeing your transaction we will unfortunately not be able to provide any compensation for you on this transaction as you dealt directly with the individual for which you're submitting a complaint against in this ticket. However if you're able to locate his full name and address, we can possibly go after him but there is no guarantee we'll be able to recover any lost funds - Guide - Combat Fraud Service

    How can I protect myself in the future?
    We strongly advise that you don't conduct business offsite. This is the #1 way scammers attract buyers and sellers is they lure them offsite and then bait them into anything because they have no consequences for their actions. If you did business on site, then disregard this message as the majority of scams are done offsite.














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    #2 Hulk, 10/28/24
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