In addition to this, you have open issues you just created offsite. There is no way I can continue assisting you at resolving this until this is closed. Remember, the only reason this happened was because of issues on your end. You say you were hacked. Okay then we will investigate this. Please update us once those are closed so I can continue assisting you at restoring your account and allowing you to cashout. Thank you.
i have changed the password for the account. i am not disregard . how can I be disregard??! and since the first day on May 27th, upon noticing the unusual activity, i changed the password and contacted you to inform you that the person who accessed the account was not me, as you can see in point number (1) dated May 27th. as you can see in the picture there is point (2) indicating many login attempts that I did not make on May 24th in point (3), there is an attempt to change the password and a login attempt that i did not make either And on the 25th there are many conversations, including a purchase conversation carried out by the person who accessed the account as you can see in point (4), when i noticed suspicious activities on the 27th i changed the password and contacted you immediately i am not a thief and I have not violated anyone's rights or any policies. recently i have been completely honest with you in our communications and in seeking support to reclaim my rights
The issue is those attempts to make purchases caused legal matters. I still am confused how someone got ahold of your email and playerup account and attempted to make purchases. In all these years PlayerUp has been open, we have never seen that happen once. Can you enable 2 step authentication on your account?
Okay so here is what we're going to do @Kabbary. For the fake transactions, I will transfer this over to legal and let them go over the details. You have explained your side and there is nothing more we need from you for now on that end. Next issue is you open some disputes yourself. As soon as those are closed, I will restore access to your account so you can resume your SELL order transactions with @Middleman and get those completed. Waiting on you.
i dont konw what you mean about "Next issue is you open some disputes yourself" now problem is fixed my issues to withdraw my money since January for 395.85 dollar and other since march for 2017.50 dollar , they was a long time ago more than five months # my account was hacked now u have to explain to withdraw my 316.35 dollar why not transfer to my paypal [email protected] and u asked me to send invoice but u didnt pay it to me
i dont konw what you mean about "Next issue is you open some disputes yourself" now problem is fixed my issues to withdraw my money since January for 395.85 dollar and other since march for 2017.50 dollar , they was a long time ago more than five months # my account was hacked now u have to explain to withdraw my 613.35 dollar why not transfer to my paypal [email protected] and u asked me to send invoice but u didnt pay it to me
now i would get 613.35 dollar should be transfer maximum in last April its now more than 6 month i didnt recive them and my account was hacked 3 weeks ago i should got my money # the account get hacked please explain that
