Exploiting SCAM ?

Automated Response​

Buyers: I just paid. How do I start my order?HideExpand

If you have purchased an item through PlayerUp Middleman Services "Buy Now" option, then after the payment has been processed you'll need to fill out this form in order for your order to startup. If you have already completed this form, then your order will start shortly.

Sellers: How do I receive payment after completing my order inside the 3 way conversation ticket?HideExpand

Please read this step by step guide

Sellers: Can I receive an update on my payment status?HideExpand

Please note that we DO NOT respond to duplicate tickets regarding your payment status in order to ensure everything is organized into 1 private conversation ticket so we won't reply to this ticket if you're requesting an update. If you have questions regarding your payment status, please post inside your private conversation ticket and remain patient so we can reply back. Meanwhile, you can track your payment status here.

Sellers: How can I track my payment status?HideExpand

Click Here

Sellers: Where can I view my payment history and logs?HideExpand

Once your payment has been sent, your private conversation ticket/3 way conversation ticket will show as completed and you can view a transaction log here for your records. If you're unable to view your transfers, simply select All Actions, select Transfer, and then press GO to pull up all your past transfers.

Sellers: What if my order hasn't been activated and I have questions?HideExpand

If your private and 3 way conversation ticket hasn't been activated, than an agent will update this ticket shortly.

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Apologize for the delay on getting back with you here. Unfortunately you dealt with a fake middleman scam email and you will need to contact the game publishers and recall your account. You can verify this by checking the @ email that sent that email to you. It will come from a non @PlayerUp.com email. They conned you into thinking you had a buyer on PlayerUp but the reality is they simply wanted to steal your account to resell. PlayerUp doesn't do business offsite through email, discord or any other 3rd party platform to avoid scams like this.

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Did you read the website before you decided to transfer this information over to this random person who was sending you an e-mail?

There are Seller Protection Icons listed all over every single thread on this website so people read them before transferring any payment or account information.



When you click on them you go to this page: https://www.playerup.com/support-tickets/knowledge-base/middleman-sellers-guide.20/. At the very top, we clearly posted:

How will middleman services contact me?
All middleman transactions are conducted on PlayerUp.com only. Never release any information, perform any service or release any payments if you're a seller unless @middleman contacts you through the Conversation Ticket System. PlayerUp Middleman Services will never contact you through e-mail, discord, steam, facebook, whatsapp, kik, skype, or any 3rd party service. If somebody contacts you offsite claiming they are from PlayerUp, it is a scam.

In addition we post:

When should I release my account information to the buyer?
Never release your account information unless (@Middleman) contacts you through the PlayerUp Conversation Ticket System. We will never contact you through e-mail, discord, facebook, whatsapp, kik, skype, or any 3rd party service. All middleman transactions are done through PlayerUp.com for security reasons.