He stole my account - Transaction with Middleman: 1850042-12

Discussion in 'Disputes - Resolved Cases' started by Matheus Pfitscher, 8/14/16.

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  1. Matheus Pfitscher

    Matheus Pfitscher
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    1. Date Dispute Happened
    August 14, 2016

    2. Are You The Buyer or Seller
    I'm the seller

    3. Total Transaction Value
    $12 USD

    4. Other Parties Username
    twister_hmg

    5. Method Used To Pay or Receive Payment
    Middleman System (I would like to receive PlayerUp Credits)

    6. Other Parties Email Addresses
    ...

    7. Other Parties Payment Email Address
    ...

    8. Other Parties Messenger Username
    twister_hmg

    9. Provide All Chat Logs and Additional Information Below

    https://www.playerup.com/conversati...ction-id-1850042-12-3-way-conversation.171177

    Before delivery, I confirmed the password.

    The buyer said "email and password doesnt match."

    It has already changed the password and add your phone in recovery.

    [​IMG]

    I am brazilian and it is impossible my phone have these numbers.

    It makes no sense I sell with Middleman an account of 12 USD and try to steal.

    I would get with PlayerUp Credits, lol


     
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  2. OP
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    Matheus Pfitscher

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  3. OP
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    Matheus Pfitscher

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    I'll call the google service and retrieve my account

    Ok @Middleman

    Or is it not necessary?
     
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  4. Admin

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    You can proceed if it resets the transaction.
     
  5. OP
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    Matheus Pfitscher

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    I don't understand,

    What do you suggest I do?
     
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  6. Rolan

    Rolan
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    MOD, Platinum Seller & offers Broker/Pilot Service
    Premium Status: This user has a Premier Sellers Account Verified Status: This user has completed basic background and ID verification Devoted Status: This user is a devoted member who helps other members Platinum Status: This user has successfully completed 125+ middleman transactions Moderator Status (Non Employee): This account handles basic community support inquiries

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    Proceed with the retrieving of your account is what @Admin is saying
     
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  7. OP
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    Matheus Pfitscher

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    Thanks,

    I had not understood.

    :p
     
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  8. OP
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    Matheus Pfitscher

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    He has added your recovery phone...
    I can not recover the account.

    :mad::mad::mad::mad:

    I lost the account and the transaction?
     
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  9. PlayerUp

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    [trigger]Guide - How To Report A Dispute

    Automated Response

    If someone you believe has scammed you, please open a Dispute Form Here. Filing a report takes 2 minutes and will then provide us the necessary information to take action against the individual and assist you at resolving the dispute. Thank you for your cooperation on this matter and sorry to hear about the problems you experienced.

    .[/trigger]
    [trigger=by]For: Hiptruck Re: #9[/trigger]
     
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  10. OP
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    Matheus Pfitscher

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    This guy want to cancel the purchase after exchanging information...

    @Middleman
    @Admin

    [​IMG]
     
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  11. OP
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    Matheus Pfitscher

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    @Admin

    @Middleman

    Please, i need a answer, I lost the account and the money?
     
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  12. OP
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    Matheus Pfitscher

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    What is the next step?
     
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  13. OP
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    Matheus Pfitscher

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  14. OP
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    Matheus Pfitscher

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  15. samsaha86

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    Premium Status: This user has a Premier Sellers Account Verified Status: This user has completed basic background and ID verification Devoted Status: This user is a devoted member who helps other members Expert Status: This user is an established expert in the gaming industry ImLegit Status: This user has shown that they're a legitimate merchant Secure Status: This user has shown he is a secure merchant Trusted Status: This user is a trusted member Veteran Status: This user is a veteran experienced member Sapphire Status: This user has successfully completed 300+ middleman transactions Moderator Status (Non Employee): This account handles basic community support inquiries

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    Before giving account add a recovery email.so that whenever ur buyer logs in u will get mail in ur recovery email from where and which device ur buyer logged in.so that u can easily avoid above^ situations :)
     
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  16. Admin

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    You are making this situation to be more complex than it has to be. Just tell @Middleman he currently has control of the account. He will check. That's it. If it ends up being the case, then it will be decided in your favor.
     
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  17. Admin

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    It's a GMAIL. They have several ways to check with GMAILS including departments to contact at Google to verify information so they pretty much know who has control of the email.
     
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  18. OP
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    Matheus Pfitscher

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    How I contact Google (Gmail)? I made a call the only place I got some support was to the Google Play Store and they said that if I had removed Recoveries , not have more to recover. Admin If you know how to contact the Gmail support helps me , the only place I got was Google Play Store . Remember , i am brazilian .

    Google Play Store support have reason, because, if he have acess to gmail, he know all informations. It will not change anything, the only way to prove is seeing the IPs i believe, but i don't know where is the Gmail (Google) Support for Brazil.

    I don't Care for only 12 USD, if you help me to recovery this Gmail. Okay, i get and sell for other person.

    Thank you !
    :)
     
    #17 Matheus Pfitscher, 8/22/16
    Last edited: 8/22/16
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  19. Middleman

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    We opted to help you both out and we will take the hit on the transaction. You still get paid @Boomerang and the buyer will be refunded. Not worth the stress and frustration of having 2 members mad at each other over an issue which appears to be very complex and can't be resolved right away.

    Per PlayerUp Middleman Services the seller is guaranteed payment and the buyer is guaranteed delivery. The seller will be paid in this case and the buyer will be refunded.
     
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