No problem. They will help you as fast as they can. Right Now they are having a lot of issues but everything will work soon.
https://www.playerup.com/conversati...on-id-42606715467-3-way-conversation.2147442/ The funds were cancelled on April 27, 2021. If you didn't receive those funds back, then your bank is holding them. You'll need to contact them. There is nothing we can do on our end here as the payment was voided.