Buyer not responding and i cant receive my money

How to Report a Dispute
Please fill out all 9 questions below. You must provide proof or your claim cannot be validated.

1. Date Dispute Happened
July 24, 2021

2. Are You The Buyer or Seller
I'm the Seller

3. Total Transaction Value
$25 USD

4. Other Parties Username
Intesar Kahloon

5. Method Used To Pay or Receive Payment
PayPal (receive) (didnt get it yet)

6. Other Parties Email Addresses
[email protected]

7. Other Parties Payment Email Address
Unknown

8. Other Parties Messenger Username
Intersat Kahloon

9. Provide All Chat Logs and Additional Information Below

So the person that bought me the account wanted to be refunded and now he stopped responding to every messages since 2weeks...
I did change the status to 'require mm assistance" but no answers...

Can i please get the money on my paypal? i did the request payement thing 2 times but i didnt get anything...
Also im kinda new to your services so i'll apreciate help