How to Report a Dispute Please fill out all 9 questions below. You must provide proof or your claim cannot be validated. 1. Date Dispute Happened 5/23/2021 2. Are You The Buyer or Seller I'm the Buyer 3. Total Transaction Value $180 USD 4. Other Parties Username Witchone 5. Method Used To Pay or Receive Payment Steam Wallet Cards 6. Other Parties Email Addresses Not Given 7. Other Parties Payment Email Address Not Given 8. Other Parties Messenger Username Discord: Evamateus 9. Provide All Chat Logs and Additional Information Below Hello, I recently had issues with one of your users being unwilling to transfer their account to me following payment. Firstly, they claimed they could not accept Player Up credits. Is this a valid excuse? Are there really sellers on your site claiming they can't use your site? Seems really sketchy that sellers are not vetted and verified prior to posting their accounts on this website. Secondly, the seller demanded Steam wallet cards, and after providing them, they claimed they were redeemed, causing me to purchase more. Lastly, they were "unable" to transfer the account to my email and offered their account information to me instead. This again seemed overly sketchy and I requested they reach out to SW support. I have not heard from them in almost a week. I understand the risks I took, so I would like to start the process of getting this seller banned and their listing removed. Below I have included their Player Up profile, Discord profile and ALL chat logs from our conversations in Discord. I'm hoping I can save someone the headache of dealing with this seller. Thanks.
How can you protect yourself from these type of scams in the future? I strongly recommend in the future to use PlayerUp Middleman Services to protect yourself from these type of scams. Here is how it works for buyers (Buyers Guide) and here is how it works for sellers (Sellers Guide). Is there anything we can do to assist you still with this dispute? Please read this guide (Guide - Combat Fraud Service). All we need is the scammers full name and address and we can assist you further. What can you do next to resolve this issue? Since this is a PayPal transaction, you need to immediately go to PayPal and open a dispute hopefully before the seller moves those funds. In order to do that, go to your paypal receipt, and see the area where it says resolution or dispute payment. Open a dispute and provide them as much proof as possible. Contact PayPal as well and ask them what you need to do to win a dispute. Keep in constant communication with paypal. If you sent the payment by family and friends then unfortunately those funds are lost as you cannot dispute those payments and we strongly advise against sending friends and family payments in the future even if the seller requires it you can easily say no. For more information, please contact PayPal. Can PlayerUp provide compensation for this dispute? Since this is a non middleman transaction and PlayerUp wasn't directly involved with safeguarding your payment and guaranteeing your transaction we will unfortunately not be able to provide any compensation for you on this transaction as you dealt directly with the individual for which you're submitting a complaint against in this ticket. However if you're able to locate his full name and address, we can possibly go after him but there is no guarantee we'll be able to recover any lost funds - Guide - Combat Fraud Service How can I protect myself in the future? We strongly advise that you don't conduct business offsite. This is the #1 way scammers attract buyers and sellers is they lure them offsite and then bait them into anything because they have no consequences for their actions. If you did business on site, then disregard this message as the majority of scams are done offsite. . .
