1. Date Dispute Happened 22nd May 2021 2. Are You The Buyer or Seller I'm the Buyer 3. Total Transaction Value 100€ 4. Other Parties Username @Witchone 5. Method Used To Pay or Receive Payment Steam gift card 6. Other Parties Email Addresses Was not given 7. Other Parties Payment Email Address Was not given 8. Other Parties Messenger Username Discord: Evamateus#5603 9. Provide All Chat Logs and Additional Information Below I made a deal with the user Witchone on this link https://www.playerup.com/threads/pc-great-account-warframe-mr29-ready-to-play.5027558/ We spoke on discord and he agreed to do the trade for a 100€ steam gift card. He was very adamant that he wanted only gift card and not cash. I felt something was wrong so I convinced him to atleast officially agree on site for making it official. I have uploaded a screenshot of my side of the transaction. I bought him a card and sent him the gift code. After which he messaged me on discord saying the code is already used and to ask for another code. I proceeded to message the website on code replacement and I've sent a screenshot of the conversation with the user on discord as well as support from the website. When they asked for screenshots of steam transactions conducted on the date he refuses to send me a screenshot saying it's his privacy. Now I can't get a refund and he has already used the code and gotten away with it. I'm left with no way to get a refund from them or the account we agreed on. Can you please help me?
How can you protect yourself from these type of scams in the future? I strongly recommend in the future to use PlayerUp Middleman Services to protect yourself from these type of scams. Here is how it works for buyers (Buyers Guide) and here is how it works for sellers (Sellers Guide). Is there anything we can do to assist you still with this dispute? Please read this guide (Guide - Combat Fraud Service). All we need is the scammers full name and address and we can assist you further. What can you do next to resolve this issue? Since this is a PayPal transaction, you need to immediately go to PayPal and open a dispute hopefully before the seller moves those funds. In order to do that, go to your paypal receipt, and see the area where it says resolution or dispute payment. Open a dispute and provide them as much proof as possible. Contact PayPal as well and ask them what you need to do to win a dispute. Keep in constant communication with paypal. If you sent the payment by family and friends then unfortunately those funds are lost as you cannot dispute those payments and we strongly advise against sending friends and family payments in the future even if the seller requires it you can easily say no. For more information, please contact PayPal. Can PlayerUp provide compensation for this dispute? Since this is a non middleman transaction and PlayerUp wasn't directly involved with safeguarding your payment and guaranteeing your transaction we will unfortunately not be able to provide any compensation for you on this transaction as you dealt directly with the individual for which you're submitting a complaint against in this ticket. However if you're able to locate his full name and address, we can possibly go after him but there is no guarantee we'll be able to recover any lost funds - Guide - Combat Fraud Service How can I protect myself in the future? We strongly advise that you don't conduct business offsite. This is the #1 way scammers attract buyers and sellers is they lure them offsite and then bait them into anything because they have no consequences for their actions. If you did business on site, then disregard this message as the majority of scams are done offsite. . .
